Business Operation Support Internship (6 - 9 Months)

Reposted 11 Hours Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MYS
In-Office
Internship
Fintech • Payments • Software • Financial Services
The Role
Six-month internship providing B2B customer support via email and phone, assisting the Order-to-Cash team with documentation and process improvements, collaborating across departments, managing tasks to deadlines, and ensuring high-quality client interactions.
Summary Generated by Built In

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

Looking for an internship where you can gain real-world experience, work with global clients, and develop new skills?

At Swift, a global financial technology company connecting over 10,000 financial institutions and corporations worldwide, you'll have the opportunity to support international customers, collaborate with colleagues across different teams and regions, and gain insight into how the global financial industry operates behind the scenes.

 

What you will gain?

  • Insight into how a global financial technology company connects and supports thousands of financial institutions worldwide.
  • Hands-on experience supporting customers from the global financial services industry.
  • Structured training and mentorship from experienced professionals who will support your growth throughout the internship.
  • Exposure to international stakeholders and a professional corporate environment.
  • Practical experience in customer engagement, business operations, and stakeholder management.
  • Opportunities to improve communication, problem-solving, and relationship-building skills that are valuable across any career path.

What will make you successful?

  • University student or graduate currently undergoing/completed a Bachelor's Degree in any field, who are eager to gain hands-on experience in customer engagement, business operations, and the technology industry.
  • A curious and driven individual who enjoys solving problems, exploring new ideas, and contributing to process improvements while developing professional skills.
  • Passionate about working with people and developing strong communication skills through interactions with clients in a global financial technology environment.
  • Excited to work with diverse teams, learn from experienced professionals, and manage responsibilities effectively in a fast-paced global environment.
  • Familiarity with Microsoft Office tools and a willingness to learn new technologies to effectively manage tasks, data, and day-to-day business operations.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Skills Required

  • Bachelor's degree candidate or graduate in Business Administration or related field (or equivalent experience)
  • Excellent communication skills and ability to build rapport with diverse clients
  • Ability to engage clients, understand concerns, and ensure they are addressed
  • Self-motivated and proactive in identifying process improvements
  • Ability to manage tasks effectively in a fast-paced environment
  • Strong collaboration skills to work across departments
  • Strong time management and commitment to delivering high-quality work
  • Familiarity with software/tools such as Microsoft Office
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The Company
HQ: La Hulpe
4,765 Employees
Year Founded: 1973

What We Do

SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services. We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance. Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories. SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern. For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity

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