B2B Client Success Manager

Reporting to a Senior Manager of Client Success, you will coordinate the completion of multiple parallel projects on time, within budget and within scope, in a post-sale capacity.

What you'll be doing...

This is a client-facing role within the Client Success team, which delivers on all aspects of commercial programs (email, display, social, media, custom solutions, content marketing and custom video.) The Client Success Manager will take ownership of specific accounts and oversee all delivery tasks across many sold programs.

You will:

• Execute cross-platform custom marketing programs rooted in digital, social, media and experiential that elevate integrated marketing and advertising sales initiatives
• Execute on deliverables, including the editorial, email, ad delivery, trade marketing, audience development and business intelligence.
• Strong focus on performance monitoring and recap presentations to fuel renewals
• Form recommendations to grow business opportunities with existing clients

Experience that will put you ahead of the curve...

• Be familiar with Future B2B brands and immersed in Internet culture
• 3+ years working for an agency (media, digital or creative) or media company, in a client facing role
• Excellent problem-solving skills
• Solid grasp of digital media products, standards and best practices
• Experience with paid social media campaigns
• Digital-savvy, with strong understanding of virtual networking tools, Google suite and and Microsoft products

What’s in it for you… 

Please note, the salary range for this position is $62,000 - $65,000

We have several awesome perks available to our staff. We offer:

• Uncapped vacation time, because we trust you to manage your workload and time
• Comprehensive medical, dental and vision insurance
• Commuter benefits offered for your hybrid work schedule
• 401k matching
• When we hit our targets, enjoy a share of our profits with a bonus
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal Job Family Level C7

This is a Remote based role: Future US is currently eligible to hire in 34 states - Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Kentucky.

Who are we…

We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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