Description
Go.FM 96.3 is looking for a proactive, autonomous, and versatile B2B Account & Customer Success Manager to become the main point of contact for our business clients. In this role, you will be the bridge between our iGaming media product and our partners. You will handle everything from onboarding new clients and managing their setups in our back-end, to ensuring they get maximum value from our product and remain long-term partners.
Since you will be managing this direction independently, we need a self-starter who is equally comfortable diving into the admin panel and jumping on a call with a client.
Responsibilities
- Client Onboarding & Education: Introduce our media product to new B2B clients, walk them through its features, and show them how to integrate/use it to benefit their business
- Account Management & Retention: Maintain strong, daily relationships with existing clients (via Telegram, Skype, Slack, or Email). Act as their dedicated partner, keeping them engaged and satisfied
- Admin Panel Operation: Work directly inside our back-end platform to set up client accounts, configure access settings, monitor usage, and pull reports
- Product Quality Control: Proactively monitor the product to ensure it is working seamlessly for each client. Act as the first line of defense if issues arise, and coordinate with technical teams to resolve them quickly
- Feedback Collection: Gather insights and feature requests from clients to help shape the future direction of the product
Requirements
- 2+ years of experience as a B2B Account Manager, Customer Success Manager, or B2B Support Specialist within the iGaming industry
- Fluent English (written and spoken) is a must. Any additional languages are a plus
- Solid understanding of the iGaming ecosystem, its terminology, and B2B communication standards (Telegram/Skype culture)
- Tech-savvy mindset: you are comfortable learning and navigating new back-end systems/admin panels independently
- Exceptional communication and presentation skills—you know how to pitch a product’s value clearly.
- High level of self-organization, as you will be the sole owner of client relations
Skills Required
- 2+ years of experience as a B2B Account Manager, Customer Success Manager, or B2B Support Specialist within the iGaming industry
- Fluent written and spoken English
- Understanding of the iGaming ecosystem, terminology, and B2B communication standards
- Ability to independently learn and navigate backend systems and admin panels
- Exceptional communication and presentation skills
- High level of self-organization and ability to independently manage client relationships
- Additional language proficiency
What We Do
Digitain is an industry-leading iGaming software provider with cutting-edge solutions, catering to the online, mobile, and land-based sectors. With a proven track record of excellence, we offer our partners a world-class Sportsbook, the most reputable, trustworthy and feature-rich iGaming Platform, a comprehensive payment gateway - Paydrom, Virtual Sports, and more. Whether our partners prefer a Turnkey solution or seamless API integration, our comprehensive offerings empower them to deliver exceptional experiences to their customers. At Digitain, we prioritize innovation, superior technology, and agile development methodologies. We are committed to delivering creative, cost-effective, and customized solutions that precisely meet the unique needs of our partners. Our industry recognition includes prestigious awards from International Gaming Awards, SiGMA Awards, SBC Awards, EGR B2B Awards, and much more. Digitain (MT) Limited, is a company registered in Malta with registration number C 87254 and having its registered address at Dragonara Business Centre, 5th floor, Dragonara Road, SAINT JULIANS, STJ3141 Malta. Digitain (MT) Limited is licensed and regulated by the Malta Gaming Authority under a Critical gaming supply license MGA/B2B/592/2018 Issued on the 29th of January 2020. 18+ | https://www.begambleaware.org/ | Please Gamble Responsibly
