B&R Loyalty Programs Intern

We are looking for a motivated and detail-oriented Brand and Revenue -  Loyalty Programs Intern to join our Marketing team and support the development and management of loyalty programs designed to strengthen client relationships and drive customer engagement.

In this role, you will work closely with the Marketing team to support loyalty initiatives, research customer needs and preferences, assist in developing rewards and engagement activities, and help monitor program performance.

This is an excellent opportunity for a student or fresh graduate who is interested in marketing, customer experience, loyalty programs, relationship management, and revenue growth.

• Support the Marketing team in the development and implementation of client loyalty programs.

• Assist in brainstorming and developing ideas for rewards, promotions, offers, and customer engagement activities.

• Conduct research on loyalty program trends, customer preferences, and competitor initiatives.

• Help organize and maintain loyalty program information, including customer benefits, rewards, offers, and program mechanics.

• Assist in coordinating with internal teams and relevant partners to support loyalty program activities.

• Support the preparation of program briefs, presentations, communications, and promotional materials.

• Assist in monitoring customer participation, engagement, and redemption of loyalty benefits.

• Track and organize loyalty program data and help prepare basic reports and presentations.

• Gather customer feedback and insights to identify opportunities to improve the loyalty program experience.

• Assist in evaluating the performance of loyalty initiatives and identifying areas for improvement.

• Support the creation of customer-facing communications related to loyalty programs, promotions, and rewards.

• Assist with other Marketing initiatives related to customer retention, engagement, brand experience, and revenue generation.

• Currently pursuing a Bachelor’s degree in Marketing, Business Administration, Communications, Advertising, or a related field.

• Strong interest in marketing, customer engagement, loyalty programs, and customer experience.

• Creative and proactive, with the ability to contribute ideas for customer rewards and engagement initiatives.

• Strong organizational skills and attention to detail.

• Good written and verbal communication skills.

• Comfortable conducting basic research and working with customer or program data.

• Proficient in Microsoft Office, particularly PowerPoint and Excel.

• Familiarity with Canva, CRM systems, loyalty platforms, or digital marketing tools is an advantage.

• Willing to learn and take initiative in supporting marketing and loyalty projects.

• Able to collaborate effectively with different teams and manage multiple tasks.

• Willing to work in San Juan City under a hybrid work setup.

• Hands-on experience in loyalty program development and management.

• Exposure to customer engagement, retention, and relationship marketing.

• Experience developing creative ideas for rewards, promotions, and customer experiences.

• Practical experience in analyzing customer insights and loyalty program performance.

• Exposure to how loyalty initiatives can support brand engagement and revenue growth.

• Opportunities to collaborate with Marketing and other business teams.

• A strong foundation for a future career in Marketing, Customer Experience, Brand Management, Loyalty Marketing, or Business Development.