The Role
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Role Summary
- Rackspace transforms its Professional Services organization into a technology-first delivery engine. As a Practice Manager, you are the capability leader for your cloud domain — bringing deep technical expertise and the ability to personally lead-by-example the technical aspects of our most complex projects.
- You will set the technical vision for your practice, build and grow the skills of our consultants, and lead from the front — engaging with clients, validating designs, ensuring delivery excellence, and resolving escalations hands-on. Alongside this, you will define and execute the practice development strategy, including capability building, technology radar, AI integration into delivery, and go-to-market readiness.
- This role is for a technical leader who inspires confidence through hands-on credibility and someone who can switch seamlessly between advising C-level executives, guiding technical teams, and delivering solutions themselves
Key Responsibilities
- Technical Leadership & Delivery Excellence
- Act as the hands-on technical authority for your practice, capable of validating architecture, delivery approaches, and project estimations.
- Lead technical assurance (TQA) on in-flight projects to confirm quality, standards alignment, and business outcomes.
- Personally lead resolution of complex technical escalations, setting the standard for problem-solving within the team.
- Serve as the primary technical point of contact for major clients during delivery.
- Practice Development & Capability Growth
- Own the technical vision and development roadmap for Azure cloud capability.
- Build and maintain a technology radar to track technologies, frameworks, innovations, emerging patterns, and AI integration opportunities.
- Define and execute skill development and certification programs for your consultants.
- Maintain a repository of case studies, engagement histories, and best practices to showcase technical excellence.
- Drive AI adoption in delivery to demonstrate speed, innovation, quality, and customer outcomes.
- Client & Sales Engagement
- Partner with sales and pre-sales teams to support them in sales engagements, from solution design, bid and RFP phase to delivery project closure.
- Deliver technical presentations, discovery workshops, and executive highlights to demonstrate leadership and vision.
- People Leadership
- Lead, mentor, and inspire consultants and architects to develop their technical skills and advance their careers.
- Promote a culture of technical curiosity, continuous learning, and innovation.
- Build cross-practice and cross-region (EMEA/EG/DACH/US/IN) collaboration and knowledge-sharing across Professional Services.
Required Experience & Skills
- Proven deep technical expertise in Azure. Ideally demonstrated through architecture design, delivery leadership, and complex problem resolution.
- Knowledge of at least one programming languages and its frameworks, including CI/CD tooling (Python, Java, .NET, TypeScript)
- Track record of building technical practices or capability teams within a consulting or Professional Services organization.
- Strong pre-sales experience, including bid support, solution shaping and presentation, and estimation validation.
- Exceptional communication skills with the ability to engage both technical and executive audiences.
- Experience with AI technologies and their application to professional services delivery.
- Demonstrated ability to balance hands-on technical leadership with strategic people and practice management.
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The Company
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
