American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.
Job DescriptionWe are looking for a motivated and enthusiastic Associate Engineer to join our Managed IT and Security delivery teams. This role is an excellent opportunity for someone beginning their career in IT and cybersecurity, providing hands-on experience in supporting the development and maintenance of tools, platforms, and capabilities essential to managed services. You will work closely with senior engineers and learn the ropes of both Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) operations.
Key Responsibilities:
- Service Delivery Support: Assist in the development and maintenance of tools that support the efficient delivery of Managed IT and Security services, including monitoring, automation, and orchestration tools.
- Cybersecurity Operations: Support the enhancement of capabilities for cybersecurity operations, including threat detection, incident response, and vulnerability management.
- Cloud Infrastructure Management: Assist in managing and supporting cloud environments (AWS, Azure, Google Cloud) to ensure secure and scalable infrastructure that meets client needs.
- Kubernetes and Containerization: Learn and support Kubernetes and other container platforms to help deploy and manage scalable applications and services.
- Open-Source and Commercial Tools: Help develop and integrate open-source and commercial technology platforms to support the organization’s IT and security infrastructure.
- Automation and Scripting: Assist in creating and maintaining automation scripts and tools to streamline processes across IT and security operations.
- Documentation and Knowledge Sharing: Assist in developing and maintaining documentation for tools, platforms, and processes, while learning and sharing knowledge with team members.
- Continuous Improvement: Participate in the continuous improvement of IT and security service delivery by suggesting enhancements and assisting with implementation.
- Additional requirements may exist if offer of employment is extended
Qualifications
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
- Certifications: CompTIA Security+, AWS Certified Solutions Architect are a plus.
- Experience: At least 3 years of experience in IT, security operations, or related technical roles. Internships or projects related to managed services environments (MSP, MSSP) are beneficial.
Technical Skills:
- Basic understanding of networking, operating systems (Windows, Linux), and cybersecurity principles.
- Manages the design, deployment, configuration, monitoring and maintenance of high availability enterprise solutions that implement industry standards using MS Azure and M365
- Knowledge of Azure networking services such as Azure Virtual WAN, VNETS, management of Azure Application/Network Security Groups, Private Link, VNET peering, Routing, Express Route, Site-to-Site VPN, and Point-to-Site VPN
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and an interest in learning about Kubernetes or other container orchestration platforms.
- Exposure to scripting languages (e.g., Python, Bash, PowerShell) for automation is a plus.
- Interest in learning about open-source and commercial IT/security tools (e.g., SIEM, EDR, monitoring platforms).
- Problem-Solving: Strong willingness to learn and apply problem-solving skills in a technical environment.
- Communication Skills: Good verbal and written communication skills, with the ability to document technical processes and share knowledge effectively.
- Team Collaboration: Ability to work well in a team, showing a willingness to learn from others and contribute to group efforts.
Preferred Qualifications:
- Certifications: Entry-level certifications such as CompTIA Security+ or AWS Certified Cloud Practitioner are beneficial.
- Experience: Previous internships, school projects, or self-study related to IT, security, or cloud environments.
- DevOps Knowledge: Basic understanding or interest in DevOps practices, including CI/CD pipelines and infrastructure as code (IaC).
Why Join Us:
- Learning Environment: Gain hands-on experience with cutting-edge technologies and solutions in IT and security managed services.
- Career Growth: Opportunities for professional development and career advancement within a supportive and dynamic team.
- Impactful Work: Contribute to delivering critical IT and security services that protect clients’ operations and data.
All your information will be kept confidential according to EEO guidelines.
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What We Do
Our worldwide team of over 3,000 technicians service more than 3 million desktops, laptops, printers, servers, networks, satellites and LCDs each year in more than 50 countries. That’s more than 9,000 service calls per day. Every day.
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most discerning clients. We provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
