Azure Customer Success Management Senior Analyst with Spanish

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com

THE WORK:

• Value Creator: Identify and articulate business value of Azure and AI solutions to Startups through hands-on demonstrations, storytelling, value proposition etc. to activate and increase consumption of Azure
• Consumption: Conduct analyses into what Startups are using versus needs. Drive greater consumption with Startups based on analysis of both usage and needs. Leverage insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption
• Operationally Excellent: Follow processes, systems, and documentation as expected; identify issues or barriers to efficiency; recommend improvements.
• Technical Acumen: Architect solutions to meet business and IT needs of Startups, ensuring technical viability of new projects and successful deployments
• Technology Strategist: Leverage best practices to guide Startup strategy and future growth
• Provide feedback and insights on Startup development needs, blockers or mitigation strategies
• Customer Obsessed: Be the Voice of the Startup; share customer insights, best practices, and connect with internal teams to remove key blockers
• Leading at the Edge: Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, activate and manage Startups
• Continuous Learner: Maintain Azure and AI technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community
• Be an Azure Platform evangelist with customers, partners and external communities

The work location for this role includes a mix of working remotely and in an Accenture office (hybrid model).

HERE’S WHAT YOU’LL NEED:

Basic Qualifications:

• Fluent English and Spanish (min. C1 level)
• 3+ years of experience in technical sales, pre or post sales, technical consulting, architecture or customer success roles
• Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations
• Understanding of Startup ecosystem or direct experience in a technology Startup
• Solid time management skills and ability to work independently or under supervision with a high level of integrity
• Passion for AI and Cloud technologies and knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
• AZ-104 certified with ability to obtain AZ-305 within 3 months since starting in role
• AI-900 certified or ability to obtain this certification within 3 months since starting in role

Preferred Qualifications:

• Hands-on experience with Azure Cloud services, and/or AI, machine learning, data science technologies
• Experience working with AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Copilot, Bot Framework, and Azure Databricks
• Experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology
• Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design and implementation
• AZ-305 certified
• AI-102 certified

Education:

• Preferred: Bachelor’s degree in Business, Computer Science, or Information Technology, Engineering, or experience in related field.

WHAT WE OFFER?

• 6-month employment contract with the possibility of extension for 1 year or an indefinite employment contract.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care (Luxmed or Medicover), life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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