About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.
L1 Support Engineer
Provides first-line operational support across the OSDU platform applications and services, focusing on triage, incident handling, and resolving or escalating issues across a microservices-based environment.
Core skills
• Solid understanding of microservices architecture and how distributed services interact
• Familiarity with authentication and authorisation concepts (OAuth 2.0, tokens, identity flows)
• Python, for scripting, diagnostics, and basic troubleshooting
• A developer background or hands-on coding exposure, which helps with investigating issues at a deeper level Responsibilities
• Act as first point of contact for incidents and support requests
• Triage, diagnose, and resolve issues where possible, escalating to L2/L3 when needed
• Monitor platform health and respond to alerts
• Document issues, resolutions, and known workarounds
• Work as part of a distributed offshore support team
Nice to have
• Familiarity with the OSDU data platform and energy/subsurface domain
• Experience with logging and observability tooling (e.g. Azure Monitor, Log Analytics)
• Exposure to API troubleshooting (REST, Postman, status code analysis)
• Understanding of cloud platforms, ideally Azure
Qualifications
L1 Support Engineer
Additional InformationAt our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Skills Required
- Solid understanding of microservices architecture and distributed services interaction
- Familiarity with authentication and authorization concepts (OAuth 2.0, tokens, identity flows)
- Python for scripting, diagnostics, and basic troubleshooting
- Developer background or hands-on coding exposure
- Familiarity with the OSDU data platform and energy/subsurface domain
- Experience with logging and observability tooling (Azure Monitor, Log Analytics)
- Exposure to API troubleshooting (REST, Postman, status code analysis)
- Understanding of cloud platforms, ideally Azure
What We Do
Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognised for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion. The world is how we shape it
