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Job Description:
As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team.
Key Responsibilities:
Architectural Oversight:
Design, implement, and optimize cloud architectures for performance, security, and scalability.
Conduct Well-Architected Framework reviews.
Complex Troubleshooting:
Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies.
Debug Lambda functions, API Gateway configurations, and other advanced AWS services.
Security:
Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub.
Conduct regular security audits and compliance checks (e.g., SOC2, GDPR).
Automation & DevOps:
Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab.
Automate infrastructure scaling, updates, and monitoring workflows.
Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.
Develop and maintain Helm charts for consistent application deployments.
Implement GitOps workflows
Disaster Recovery & High Availability:
Design and test failover strategies and disaster recovery mechanisms for critical applications.
Cluster Management and Operations
Design, deploy, and manage scalable and highly available EKS clusters.
Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets.
Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management.
Team Leadership:
Provide technical guidance to Level 1 and 2 engineers.
Create knowledge-sharing sessions and maintain best practices documentation.
Cost Management:
Implement resource tagging strategies and cost management tools to reduce operational expenses.
Required Skills and Qualifications:
Technical Skills:
Deep understanding of AWS core services and advanced features.
Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.
Experience with AWS CloudFormation and Terraform.
Knowledge of AWS security best practices, identity and access management, and networking.
Capacity Planning: Analyze future resource needs and plan capacity accordingly.
Performance Optimization: Identify and resolve performance bottlenecks.
Migration and Modernization: Lead complex migration and modernization projects.
Soft Skills:
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Solutions Architect - Professional
AWS Certified DevOps Engineer - Professional
AWS Certified Security - Specialty
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
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