Key Responsibilities
- Automate deployments utilizing custom templates and modules for customer environments on AWS.
- Architect AWS environment best practices and deployment methodologies.
- Create automation tools and processes to improve day to day functions.
- Educate customers on AWS and Rackspace best practices and architecture.
- Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead Workload/Workforce Management and Optimization related tasks
- Mentor and assist Rackers across the Cloud Function.
- Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products.
- Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business.
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.
Technical Expertise
- Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR.
- Near expert knowledge of AWS Products & Services, Compute, Storage, Security, networking, etc.
- Proficient skills in at least one of the following languages: Python, Linux, Shell scripting.
- Proficient skills with git and git workflows.
- Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance.
- Highly skilled in Terraform/IaC, including CI/CD practices.
- Working knowledge in Kubernetes.
- Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems.
- Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools.
- Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.
- Knowledge in the application of current and emerging network software and hardware technology and protocols.
Skills
- Passionate about technology and has a desire to constantly expand technical knowledge.
- Detail-oriented in documenting information and able to own customer issues through resolution.
- Able to handle multiple tasks and prioritize work under pressure.
- Demonstrate sound problem-solving skills coupled with a desire to take on responsibility.
- Strong written and verbal communication skills, both highly technical and non-technical.
- Ability to communicate technical issues to nontechnical and technical audiences.
Education
- Required Bachelor’s degree in Computer Science or equivalent degree.
Certifications
- Requires Associate level Certificates in AWS or professional level certificate.
Experience
- 7+ Years of total IT experience
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
