AVP/Senior Associate, Digital Transformation Specialist, Group Operations Capability Centre (GOCC), Group COO
Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
The Group Ops Capability Centre (GOCC) at DBS is at the forefront of transforming banking operations through innovation. We accelerate the development and deployment of cutting-edge AI capabilities, including Document AI, Agentic AI, and LLM technologies, integrating them seamlessly into workflows. GOCC drives digital transformation across our business operations, overseeing customer-centric initiatives and ensuring "One Bank" consistency. Join us to reshape the future of banking by driving impactful change and innovation within a dynamic, global environment.
- Lead the enablement of DocAI use cases through prompt design, testing, and optimisation
- Drive onboarding of operations use cases, ensuring solutions are production-ready and fully integrated into workflows
- Own model evaluation, benchmarking, and impact analysis to validate performance and business outcomes
- Proactively analyse operational processes to identify improvement opportunities and deliver measurable productivity gains
- Orchestrate alignment across Business, Technology, and Data stakeholders to achieve delivery outcomes
- Enforce governance frameworks, evaluation standards, and deployment controls
Requirements
- Strong delivery ownership mindset with experience driving end-to-end initiatives across multiple stakeholders
- Strong business analysis skills – ability to map workflows, perform impact analysis, and translate requirements into practical solutions
- Experience in AI/GenAI, data, or digital transformation projects (DocAI experience preferred)
- Ability to work across Business, Technology, and Data teams and manage complex dependencies
- Strong analytical thinking with ability to assess model performance and drive improvements
- Excellent communication and stakeholder management skills
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
DBS Asia CentralJob:
OperationsSchedule:
RegularEmployee Status:
Full timeSkills Required
- Proven delivery ownership driving end-to-end initiatives across multiple stakeholders
- Strong business analysis skills, including workflow mapping and impact analysis
- Experience in AI/GenAI, data, or digital transformation projects
- DocAI experience
- Ability to work across Business, Technology, and Data teams and manage complex dependencies
- Ability to assess model performance and drive improvements
- Excellent communication and stakeholder management skills
What We Do
DBS Bank is a leading financial services group in Asia, headquartered in Singapore. It provides a full range of consumer, SME, and corporate banking services. The bank is recognized for its digital innovation, having been named 'World's Best Digital Bank' and 'World's Best Bank' by various publications. It also operates the DBS Foundation, which supports social enterprises and community initiatives, reflecting its commitment to creating impact beyond traditional banking.
