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The Assistant Vice President (AVP) Sales Administration is a strategic leadership role responsible for the alignment, optimization, and execution of North America sales administration and training. This position ensures seamless integration between corporate strategy and field operations, focusing on operational excellence, compliance, revenue enablement, and talent development. The AVP partners cross-functionally with sales, marketing, legal, compliance, HR, finance, IT and field leadership to drive revenue growth, compliance and sales force development
JOB RESPONSIBILITIES
Sales Administration Strategy & Operations
- Lead the overall vision, strategy, and day-to-day operations of sales administration, ensuring efficiency, accuracy, and scalability.
- Oversee insurance partnership management and regulatory compliance related to agent licensing and location permitting.
- Direct the development and continuous improvement of sales policies, procedures, and governance frameworks.
- Guide design, implementation, and monitoring of sales performance analytics and dashboards.
- Lead systems integration and sales data governance in coordination with IT and Data teams.
- Manage end-to-end sales incentive, commission, and discount processes, including board volume reporting and exception management.
- Partner with Compensation and Finance teams to develop, analyze, and implement competitive and compliant sales compensation plans.
Sales Training & Enablement
- Own the strategy and execution of national onboarding programs for sales associates, both virtually and in-field.
- Develop and maintain core training curriculum, ongoing learning pathways, and field coaching programs.
- Ensure the development and continuous improvement of sales scripts, presentations, and collateral.
- Lead efforts to design leadership development programs tailored to front-line and mid-level sales leaders.
- Oversee content and version control of all sales enablement materials and tools.
Leadership & Collaboration
- Serve as a strategic partner to field leadership, providing advisory support and responding to evolving salesforce needs.
- Develop KPIs and reporting frameworks to measure functional success and support data-driven decisions.
- Foster a culture of accountability, innovation, and continuous improvement.
MINIMUM Requirements
Education
- Bachelor’s degree in Business, Administration, Sales Management, or related field.
- Master’s degree (MBA or equivalent) preferred.
Experience
- 10+ years of experience in operations, administration, or a related discipline, including 5+ years in a senior leadership role.
- Experience in the funeral, cemetery, insurance, or other regulated service industries preferred.
Knowledge, Skills and Abilities
- Demonstrated success in leading cross-functional and geographically dispersed teams.
- Proven experience leading cross-functional teams and managing multi-departmental projects.
- Strong financial acumen, particularly budget management.
- Deep understanding of insurance compliance, licensing, and regulatory frameworks.
- Expertise in change management and scaling operations in complex environments.
- Exceptional communication, analytical, and project management skills.
- Must be able to manage sensitive information with confidentiality and discretion
- Proficiency in Salesforce, Mindtickle, and learning management systems (LMS) preferred.
- Familiarity with Lean, Six Sigma, or similar process improvement methodologies preferred.
- Experience managing remote or hybrid team preferred.
- Experience managing vendor relationships and technology implementations preferred.
Work CONDITIONS
Work Environment
- Work indoors and/or outdoors during all seasons and weather conditions
- Comply with Company dress code policy
Work Postures
- Frequent, continuous periods of time standing, up 6 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
- Working beyond “standard” hours as the need arises
- Occasional travel required (approx. 20-30%)
Postal Code: 77019
Category (Portal Searching): Sales Administration
Job Location: US-TX - Houston
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What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
