AVP, People Engagement and Development Generalist, Group Operations COO

• Partner with Group Operations and HR to shape and deliver workforce transformation initiatives that build AI readiness, digital fluency and human-centred capabilities across CBWMO.
• Drive the execution and completion of mandatory learning programmes, including enterprise-wide AI learning programms, through strong governance, follow-up and stakeholder engagement.
• Monitor learning progress, track adoption and provide timely management reporting to support workforce readiness and informed decision-making.

• Lead and coordinate the implementation of HR-led leadership development programmes under the Leadership Pipeline Curriculum, ensuring quality execution and strong participation.
• Track and validate completion of required programmes and support the strengthening of people leadership capability across the organisation.
• 3. Learning and Engagement Initiatives
• Oversee the delivery of CBWMO learning programmes such as Knowledge Nibbles, including content curation, stakeholder alignment and coordination with HR Learning and Development and Business HR.
• Curate and organise learning and engagement platforms, including “Be My Guest” sessions, to encourage knowledge sharing, leadership visibility and regional connectivity.
• Support and promote employee engagement initiatives across CBWMO units to strengthen participation, belonging and a positive learning culture.
• Drive awareness of and participation in Group Operations and Group CBWMO programmes and events.
• 4. Talent Development
• Support the development and engagement of Management Associates and High Potential employees through structured touchpoints, guidance and meaningful development opportunities.
• Partner with stakeholders to curate development experiences such as “A Day in the Life Of” programmes, broadening organisational exposure and strengthening talent growth.
• Collaborate with HR to facilitate participation in learning journeys and leadership or talent programmes that build future-ready capabilities.
• 5. Strategic Engagement and Organisational Reach
• Collaborate with cross-functional stakeholders, including Group Operations Communications, to plan and align engagement initiatives across CBWMO locations, strengthening employee connection and participation.
• 6. Employee Listening and Improvement
• Lead employee survey briefings and integrate insights across units to support meaningful action planning.
• Conduct analysis of survey outcomes and drive follow-through on priority focus areas to improve engagement, learning culture and organisational effectiveness.

• Min 8 years of relevant experience in Banking/ Finance Industry
• Demonstrated experience in a strategic, programme management, people development or COO Office role, preferably within financial services or a similarly regulated environment.
• Good understanding of workforce transformation, learning and development, talent management and employee engagement practices.
• Experience in driving or supporting change initiatives involving learning adoption, capability building or organisational development across multiple stakeholders.
• Exposure to AI-related learning, digital capability building or responsible adoption of emerging technologies would be an advantage.

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