Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
• Avaya technical experience a must; Cisco IPT a huge plus
• IPT (Avaya and Cisco) and Legacy support coverage is 24*7,
• 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting, escalation, restoration
• Response, triage and restoration of incidents
• Raise and implement site dispatches for hardware replacement; break-fix changes for faulty equipment, incident troubleshooting & issue resolutions.
• 24x7 Critical Group Lync / MindAlign chat channel monitoring
• Level 1 RADAR secure PBX health check and maintenance.
• ReliaTel and Nectar Alerts validation and Sanity checks
• Daily / weekly processes; i.e. Start of Day preparation, vendor service reviews
• Daily global device health check of IPT infrastructure
• Vendor management (raising incidents and tracking resolution status).
• Vendor management for vendor & carrier related outages.
• Scheduled Reboot of voicemail servers for both IPT & Legacy infrastructure.
• Regional & Global Daily Service Review calls representation.
• Change management for operational, incident, project & break-fix
• Post Incident Review preparation of IPT related incidents & outages
• Voice project support covering migrations, new branch implementations, branch relocation, design changes, inter branch dialing etc. (both on Avaya and Cisco)
• Project management and coordination of project activities.
• Avaya IPT staging, pre-implementation and implementation support of NGCN WMA Branch deployment; to include:
• Review of Communication Manager (CM) configuration of locations; i.e. phone IPs, Network Regions, etc
• Build CM network maps for new IP subnets
• Creation of test extensions
• Activate monitoring for phone registration
• Validation of phone connectivity through new Juniper platform
• Change IP network parameters on Avaya Media Gateways
• Test call scenarios / validation
• Validate carrier data failover to ensure phone registration
• Validate all call functionality
• Appropriate allocation of resources to support 20 branch migration per weekend with staging during week; recognizing any system access limitations.
Additional Information** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
- This is a Contract job opportunity for you.
- Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, OPT-EAD & TN-Visa can apply.
- No H1B candidates, please.
- Please mention your Visa Status in your email or resume.
** All your information will be kept confidential according to EEO guidelines.
Skills Required
- Avaya technical experience (IP telephony and Communication Manager)
- 24x7 monitoring and incident management of IPT and legacy voice infrastructure
- Experience with Avaya Media Gateways and voicemail server maintenance
- ReliaTel and Nectar alert validation and RADAR PBX health checks
- Vendor and carrier incident management and coordination
- Support for branch migrations, staging, and deployments (high-volume weekend migrations)
- Juniper networking platform validation and network parameter changes
- Cisco IPT experience
- Authorization to work in the U.S. without sponsorship (US Citizen, Green Card, or eligible EAD/H4/L2/OPT/TN)
What We Do
SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.
