Avaya Genesys Consultant

Reposted 6 Days Ago
Be an Early Applicant
New York, NY, USA
In-Office
Mid level
Information Technology • Professional Services • Software • Consulting
The Role
Design and document contact center requirements and processes; implement and support Genesys 8.x call routing and reporting. Work with Java/WebSphere IVR custom apps, Avaya Experience Portal, NICE call recording and IEX workforce management. Perform project management, planning, coordination, and client-facing consulting with regular travel.
Summary Generated by Built In
Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

  • At least 4 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes
  • Hands on experience in Genesys 8.x version for call routing and reporting purposes
    • Experience on working on Java/Websphere based custom application for IVR
    • Avaya Experience Portal.
    • NICE call recorder.
    • NICE IEX work force management.
  • Analytical and Communication skills.
  • Planning and Co-ordination skills
  • Experience with project management
  • Experience and desire to work in a management consulting environment that requires regular travel

Qualifications

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience in IT

Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full-Time Permanent job opportunity for you.
  2. Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
  3. No OPT-EAD & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.

Skills Required

  • Minimum 4 years experience creating requirement specifications based on architecture, design, and process detailing
  • Hands-on experience with Genesys 8.x for call routing and reporting
  • Experience working on Java/WebSphere based custom applications for IVR
  • Experience with Avaya Experience Portal
  • Experience with NICE Call Recorder
  • Experience with NICE IEX Workforce Management
  • Analytical and communication skills
  • Planning and coordination skills
  • Experience with project management
  • Willingness and desire to work in a management consulting environment with regular travel
  • Bachelor's degree or foreign equivalent (or progressive experience in lieu of education)
  • At least 4 years of IT experience
  • Authorization to work in the U.S.; employer unable to sponsor (only US Citizen, Green Card, TN, GC-EAD, H4-EAD, L2-EAD may apply)
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The Company
HQ: Alpharetta, GA
87 Employees
Year Founded: 2007

What We Do

SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.

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