The Role
The AV/VTC Support Administrator provides advanced technical support for classified video teleconferencing and AV systems, performs troubleshooting, system configurations, and coordinates operations across DoD networks.
Summary Generated by Built In
Delta Solutions and Strategies is seeking a highly skilled and motivated candidate to support US Space Command (USSPACECOM) J6 as an AV/VTC Support Administrator. This position provides advanced support for classified video teleconferencing and AV systems, requiring independent troubleshooting, secure system configuration, and technical coordination across DoD networks. The successful candidate will play a key role in maintaining continuity of operations for secure conferencing systems while exercising independent judgment in performing complex technical tasks.
An active TS/SCI is required for this position.
What you will be doing:
- Provide VTC/AV hardware support, setup, and troubleshooting for various systems (NIPRNET, SIPRNET, COE JWICS, GWAN, GOLD).
- Plan, coordinate, facilitate VTCs for Unclassified, Classified, and JWICS networks.
- Determine equipment and setup requirements, perform technical review of requests, and ensure compliance with operational guidance.
- Schedule VTCs, establish accounts with DISA and JWICS, and coordinate with customers and facilitators. Provide customer service and technical assistance, monitor and support equipment performance during events.
- Ensure sufficient lead time to establish connections to VTC sites and inform Action Officer where presentations are stored for later use.
- Coordinate with remote site participants to enable smooth global connection.
- Troubleshoot connection issues, to include external connections, and maintain extensive knowledge of Multi-Point Conferencing Units (MCU) resources and limitations.
- Maintain direct in-person support for priority presentations and briefings and document deficiencies and escalate trouble tickets as necessary.
- Maintain up-to-date knowledge on current VTC/AV technologies. Maintain a baseline of VTC capabilities, provide preventive maintenance inspections (PMIs).
- Track and manage VTC/AV equipment, update control system and touch panel files, and ensure firmware updates are applied.
What you will need:
- A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science preferred.
- Minimum of 6 years advanced experience in engineering and installing VTC/AV systems and installing VTC/AV systems, knowledge of how to upload Crestron and AMX control programing and knowledge, and DSP audio installation for VTC/AV system.
- Excellent customer service skills including customer relationships, responsiveness, and timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations.
- Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411.
- Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks.
- Experience engineering and installing VTC/AV systems.
- Clearance: TS/SCI and SAP Required
The ideal candidate will possess most or all of these additional certifications:
- Crestron Programmer Certification
- Crestron Technician Certification
- Extron Control Professional Certification
- Extron Network AV Specialist
- Extron Authorized Programmer Certification
- Thinklogical Technology 300
- Desired: Python 3.x proficiency
Delta Solutions & Strategies offers a generous benefits package to include medical, dental, vision, life insurance, 401(k), PTO, paid holidays, parental, military, and jury duty paid leaves.
In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this position is $90,000-$105,000. Please note that the salary information is a general guideline only. Delta Solutions & Strategies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
We are an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, disability, veteran status, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. EEO/AAP, M, F, V, D
Skills Required
- Minimum 6 years advanced experience in engineering and installing VTC/AV systems
- Excellent customer service skills for timely issue resolution
- BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science preferred
- Experience supporting and maintaining VTC/AV equipment
- Experience engineering and installing VTC/AV systems
- TS/SCI Clearance is required
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The Company
What We Do
Delta Solutions & Strategies, LLC, established in 2000, is a VA-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB). They provide Advisory and Assistance Services (A&AS), technical training, information technology, operations and maintenance, modeling and simulation, test and evaluation, and space support to government and Department of Defense (DOD) customers. They are committed to maintaining operational excellence and security through their ISO 9001:2015 certified quality management system.
