The Role
Provides hands-on audiovisual and video teleconferencing support for conference rooms, executive meetings, webinars, town halls, training sessions, and live events. Configures and troubleshoots AV equipment, collaboration platforms, codecs, connectivity, and hardware; operates production, streaming, recording, captioning, and public address systems; manages service tickets, preventive maintenance, firmware updates, inventory, and end-user training across headquarters and field offices.
Summary Generated by Built In
Join Our TeamDevis is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.The RoleThis is the second audiovisual and video teleconferencing seat on the helpdesk team supporting a federal agency, working alongside the senior specialist, the production engineer, and a part-time event coordinator to keep conference rooms, executive meetings, and live events running. The role is hands-on: a mix of scheduled event support, walk-up troubleshooting, and preventive maintenance.
The agency runs Microsoft Teams, Zoom, Webex, Google Meet, and Slack for video conferencing and collaboration, with Cisco and Poly platforms in its conference and AV rooms. Headquarters is in Washington, DC, with 53 field offices nationwide; about 2,100 people rely on these systems.What You’ll Do
The agency runs Microsoft Teams, Zoom, Webex, Google Meet, and Slack for video conferencing and collaboration, with Cisco and Poly platforms in its conference and AV rooms. Headquarters is in Washington, DC, with 53 field offices nationwide; about 2,100 people rely on these systems.What You’ll Do
- Configure, operate, and troubleshoot AV equipment across conference rooms and event spaces: mixers, DSPs, control systems, projection, and LED displays
- Schedule, set up, and manage Teams, Zoom, Webex, and Poly RealPresence sessions, including webinars and breakout rooms, and resolve connectivity and interoperability issues
- Assist with setup, execution, and post-event work for town halls, executive meetings, training sessions, webcasts, and conferences, operating production equipment under the direction of the production engineer or event coordinator
- Support recording, streaming, public address, public displays, and captioning during events
- Work the AV/VTC service desk alongside the senior specialist: receive, document, and resolve trouble tickets from staff at any agency location, escalating what you cannot close
- Perform preventive maintenance, firmware updates, and inspections, and keep inventory records current
- Help end users get comfortable with conference room technology
- Six years supporting enterprise AV and VTC operations at comparable scale (the agency runs about 2,100 users across headquarters and 53 field offices)
- Hands-on experience operating conference room AV and video teleconferencing systems
- Experience supporting live meetings and events in a professional or government setting
- Comfort diagnosing codec, connectivity, and hardware issues under time pressure
- AVIXA CTS certification
- Prior support to a federal agency
- AV-over-IP experience
- Experience delivering end user training on conference room technology
- Section 508 accessibility experience, particularly captioning
- ITIL v4 Foundations and experience with Zendesk or a comparable ticketing platform
- Standard schedule is an eight-hour day scheduled between 7:00 a.m. and 7:00 p.m. Eastern, Monday through Friday, excluding federal holidays. Occasional weekend work may come up with advance government approval.
- Live events sometimes land at the edges of the 7:00 a.m. to 7:00 p.m. window, so expect early starts or late wraps around major events.
- On-site at agency headquarters in Washington, DC (NoMa area, Metro-accessible). Telework is by exception only and requires government approval.
- You will work on a government-furnished laptop. Personal devices cannot connect to the agency network.
- At least 40 hours per year of paid professional training in your core skill areas, at no cost to you.
- Occasional travel to agency field offices, event sites, and official events held away from headquarters, reimbursed at federal travel rates.
Skills Required
- Six years supporting enterprise audiovisual and video teleconferencing operations at comparable scale
- Hands-on experience operating conference room audiovisual and video teleconferencing systems
- Experience supporting live meetings and events in a professional or government setting
- Ability to diagnose codec, connectivity, and hardware issues under time pressure
- AVIXA CTS certification
- Prior support to a federal agency
- AV-over-IP experience
- Experience delivering end-user training on conference room technology
- Section 508 accessibility experience, particularly captioning
- ITIL v4 Foundations certification and experience with Zendesk or a comparable ticketing platform
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The Company
What We Do
Development InfoStructure, LLC. (Devis) is a leading provider of IT consulting services and solutions to the Federal, State and Local Governments, as well as the international development community. Devis helps maximize your return on IT investment by: 1) working with the best-adapted programming languages, databases and other solutions for your specific project; 2) actively supporting the open source community; and 3) using and promoting open technology standards. Devis has extensive experience with world wide software deployments and support. Our systems operate in more than 80 countries, and in every federal department. Devis-built systems involve the full vertical spectrum of users from data entry clerks to Governement managers to Congress
