AV Technician
Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
Overview: Reporting to the Global AV Engineer Manager, you will be responsible for preparing audio, video and lighting equipment for various events and doing preventive maintenance.
Responsibilities:
Preventive Maintenance:
- Conduct regular inspections and preventive maintenance tasks on Logitech equipment to ensure optimal
- Perform firmware updates, software upgrades, and system configurations as necessary to keep devices up to date and secure.
- Utilize Office 365 Admin Portal to create, manage, and license resource mailboxes.
- Troubleshoot and resolve issues with AV equipment to minimize downtime and ensure uninterrupted service
Logitech Device Support:
- Monitor the functionality of Logitech audiovisual devices, including cameras, microphones, speakers, and control systems.
- Coordinate with vendors and manufacturers for technical support and warranty services when needed.
- Utilize Jira Ticketing System to Create, Respond, and Track Customer Requests and Incidents.
Event Support:
- Provide technical support for Town Hall meetings, company events, and other special gatherings held on-site.
- Set up, test, and operate AV equipment according to event requirements.
- Assist presenters and organizers with audiovisual needs during events, including troubleshooting technical issues in real-time.
- Training and Documentation: Train end-users on the proper use and care of AV equipment to prevent misuse and maximize longevity.
- Create and maintain documentation, including user manuals, troubleshooting guides, and standard operating procedures for AV systems.
- Assist and support the video/recording studios, also, video recording, streaming, photos and editing.
Education & Experience:
- Ability to log into MS teams on the Logitech tablets and Creston Flex devices
- Minimum of 1 to 2 years of experience
- Knowledge of Logitech Rally, Windows, Mac, Office365
- Excellent troubleshooting skills to include connectivity issues and basic networking
- Attention to detail and great customer service
- Scheduling of any rooms to be upgraded with SharkNinja’s vendor of choice
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
- Lead us to be “RARELY SATISFIED”
- Make things better each day; “PROGRESS OVER PERFECTION”
- Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
- Deliver something great; “WINNING IS A TEAM SPORT”
- Be clear and honest, “COMMUNICATING FOR IMPACT”
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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]
