AV Support Analyst

Job Description:

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

We’re hiring for an AV Support Analyst to join our Technology Operations Department in London.

Purpose of the Role

As AV Support Analyst you’ll play a critical role in ensuring seamless audio-visual experiences across executive meetings, client pitches, and internal events. You’ll set up, test, and troubleshoot AV equipment (e.g., microphones, cameras, lighting, displays, conferencing platforms etc) and perform daily AV health checks in boardrooms and meeting spaces using dashboards and physical checks.

This hybrid role combines technical AV expertise with responsive support for high-profile stakeholders, including board members and senior leadership. This role may involve travel when necessary to support other dentsu offices and offsite events.

Key Responsibilities

• Deliver comprehensive AV support for critical meetings, pitches and town halls, including video conferencing, hybrid events, and client-facing sessions.
• Collaborate with technology and facilities teams to ensure AV infrastructure is maintained and upgraded and AV stock and inventory is kept up to date and tidy.
• Provide technical support and maintenance for dentsu Lab London.
• Document AV setups and procedures for standardization use across locations
• Provide support for off-site events collaborating with external vendors and escalating complex issues to 3rd party vendors.
• Ensuring internal AV in the event spaces is fit for purpose and advising on any changes and improvements when necessary.

Qualifications + Skills

• Proven experience in AV support, ideally within a corporate or media production environment.
• Experience supporting hybrid office space and work environments.
• Strong knowledge of video conferencing platforms (e.g. Teams, Zoom, Webex, Google Meet) as well as knowledge of meeting room technologies, preferably Crestron Meeting Room Technologies
• Familiarity with AV hardware: projectors, LED displays, audio signal flow, DMX lighting control and fixtures, PTZ and broadcast cameras and control, Media Servers (Disguise, Barco etc) and Digital Signage systems (Onelan CMS).
• Experience with ticketing systems and documentation tools.
• Excellent troubleshooting and problem-solving skills with the ability to work under pressure and manage multiple priorities with strong communication and interpersonal skills.

What we offer

• This is a permanent role. 
• The team is based in our London office but operates under flexible working arrangements. The team are currently in the office 3 days per week across 2 shift patterns; 8am-4.30pm and 9am-5.30pm. This is done on a weekly rota basis.
• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid

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