May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.
Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.
Job Summary
As an Autonomous Vehicle (AV) Operations Specialist you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations. You will report directly to the Site Operations Manager and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction.
Essential Responsibilities
- Monitor and support autonomous vehicles in real time during operations
- Ensure that operations during each shift follow rigorous safety guidelines
- Follow daily protocols and track site performance metrics to systematically improve outcomes
- Address technical problems and coordinate with engineering teams for timely resolutions
- Train and help develop autonomous vehicle operators by conducting team huddles and coaching through video review or ride-alongs
- Monitor health of vehicles at all times using company tools for observation
- Log real time feedback regarding autonomy performance to be sent to engineers
- Maintain accurate records of vehicle operations and performance
- Investigate and complete accident reports, incident escalations, and customer complaints
- Interact with the public as an ambassador for May Mobility’s technology
- Test software changes with focus on safety and communicate clear feedback
- May travel to other sites for coverage and support as needed
- Other duties as assigned
Skills and Abilities
Success in this role typically requires the following competencies:
- Strong technical aptitude and ability to learn new software and processes
- Data collection and organization
- Ability to communicate effectively
- Ability to coach and lead by example
- Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation
- High comfort level with making judgment calls in ambiguous situations
- Understanding of best practices when it comes to top-notch customer service
- Ability to work effectively with team members at all levels of the organization
- Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.)
Qualifications and Experience
Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
Required Qualifications:
- Eager to take on a first-time people management role and grow as a confident, inspiring leader.
- Experience taking leadership of processes and driving continuous improvement in a fast-adapting and customer-focused environment.
- Previous experience working at a technology focused company
- Experience working in Google Suite Application (Gmail, sheets, docs, etc.)
- Valid U.S. Driver's License
Desirable Qualifications:
- Experience as a leader in a fast-adapting and customer-focused environment
- Associates degree or higher in Business, Technical Operations, or related area
- Prior experience in operations or logistics or Fleet Management
Physical Requirements
- Standard site working conditions which includes but is not limited to:
- Must be able to remain in a stationary position 50% or more of the time
- Must be able to move and / or change positions often when needed
- Prolonged computer use
- Flexibility to work weekends and adjust schedule to align with site operating hours and project needs, including early mornings, evenings, and holidays as required.
- Ability to lift up to 50 lbs
- Ability to stand for prolonged periods of time and climb ladders (infrequent)
- Ability to work outdoors in varying temperatures and weather conditions
- Expected Travel: 0%-10%
Benefits and Perks
- Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
- Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
- Rich retirement benefits, including an immediately vested employer safe harbor match.
- Generous paid parental leave as well as a phased return to work.
- Flexible vacation policy in addition to paid company holidays.
- Total Wellness Program providing numerous resources for overall wellbeing
Want to learn more about our culture & benefits? Check out our website!
May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.
Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.
May Mobility uses automated tools to support — but not replace — human judgment in our recruiting process, to find out more please click here
Skills Required
- Eager to take on a first-time people management role and grow as a leader.
- Experience leading processes and driving continuous improvement in a fast-adapting, customer-focused environment.
- Previous experience working at a technology-focused company.
- Experience using Google Suite applications (Gmail, Sheets, Docs).
- Valid U.S. Driver's License.
- Strong technical aptitude and ability to learn new software and processes.
- Ability to coach, lead by example, and communicate effectively.
- Ability to lift up to 50 lbs, stand for prolonged periods, and work outdoors in varying conditions.
- Flexibility to work weekends, early mornings, evenings, and holidays as required.
- Experience as a leader in a fast-adapting and customer-focused environment.
- Associate degree or higher in Business, Technical Operations, or related area.
- Prior experience in operations, logistics, or fleet management.
May Mobility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about May Mobility and has not been reviewed or approved by May Mobility.
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Healthcare Strength — Core health coverage is employer-paid for medical, dental, and vision, with HSA/FSA options and a vendor-supported wellness program. Domestic-partner eligibility and life/disability coverage round out a robust health and wellbeing foundation.
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Leave & Time Off Breadth — Time off is expansive, combining flexible 'unlimited' PTO with 15 paid company holidays. Paid parental leave and early-weeks meal reimbursement add tangible family-supporting time-off value.
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Fair & Transparent Compensation — Pay is considered competitive for specialized technical roles, with employer-posted six-figure ranges and equity for engineers and similar positions. Market-aligned packages for senior technical tracks support a generally positive view in those cohorts.
May Mobility Insights
What We Do
May Mobility is a leader in the development and deployment of autonomous vehicle (AV) technology. We aim to transform cities and make transit more safe, sustainable, accessible and equitable for everyone by building a better AV technology that works in the real world. We have delivered more than 335,000 autonomy-enabled rides to date across 11 cities in the U.S. and Japan.
Why Work With Us
May Mobility is a place where innovators, creators, and tech visionaries work together towards a common purpose: to create a safer, greener, and more accessible world. Join our team and make a real impact.
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