The Test Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Responsibilities:
- Leads initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
- Manages multiple testing teams or a testing functional area (depending on size of business).
- Resolves complex and variable issues with substantial potential impact.
- Collaborates with other testing areas, development teams, IT project managers, business partners and external vendors suppliers.
- Develops testing standards and ensures compliance.
- Creates detailed plans for managing cross testing team dependencies.
- Exhibits in-depth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas.
- Requires in-depth understanding of how IT testing integrates within overall technology and has commercial awareness.
- Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
- Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.
- Impacts IT testing through planning, finances budget, end results and setting policies.
- Requires developed communication skills to negotiate with others at a senior level; may communicate with external parties.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 10+ years experience within a testing environment.
- Senior to advanced level experience in an IT Testing role with commensurate experience in people management.
- In-depth understanding of Systems Development Life Cycle processes.
- Thorough understanding of end to end testing processes, Quality Center and other testing related tools
- Consistently demonstrates clear and concise written and verbal communication skills
- Excellent persuasive, influencing and negotiation skills.
- High analytical skills.
- Proven team player skills with a track record of a leadership role delivering to tight deadlines and with high quality.
Education:
- Bachelor’s/University degree, Master’s degree preferred
- Demonstrated expertise in Payments Tech - Payments platforms, payment gateways, digital wallets.
- Strong experience with test automation tools and frameworks.
- Familiarity with CI/CD Pipelines and DevOps Practices
- Experience working in Agile/Scrum environments
- Experience working with Cloud Platforms
- Track record of transforming manual QA into Automated testing organizations
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Development------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
New Castle Delaware United States------------------------------------------------------
Primary Location Full Time Salary Range:
$156,160.00 - $234,240.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
A/B Testing, Functional Testing, Payment Handling, Quality Assurance (QA), Quality Assurance (QA) Standards, Quality Assurance Management (QAM), Regression Testing.------------------------------------------------------
Anticipated Posting Close Date:
Dec 18, 2025------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 10+ years experience within a testing environment.
- Senior to advanced level experience in an IT Testing role with commensurate people management experience.
- In-depth understanding of Systems Development Life Cycle processes.
- Thorough understanding of end-to-end testing processes, Quality Center and other testing related tools.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Excellent persuasive, influencing and negotiation skills.
- High analytical skills.
- Proven leadership delivering to tight deadlines and high quality.
- Bachelor's/University degree.
- Master's degree.
- Demonstrated expertise in Payments Technology (payments platforms, gateways, digital wallets).
- Strong experience with test automation tools and frameworks.
- Familiarity with CI/CD pipelines and DevOps practices.
- Experience working in Agile/Scrum environments.
- Experience working with Cloud platforms.
- Track record of transforming manual QA into automated testing organizations.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
