SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
AUTOMATION ENGINEER (STARLINK CUSTOMER EXPERIENCE)
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
At SpaceX, we are leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to millions of users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers and analysts to rapidly accelerate our growth around the globe.
As an Operations Engineer, Automation on the Customer Experience team, you will be responsible for developing, maintaining, and continuously improving both business-critical and experimental automation to unlock customer experience and support bottlenecks within the Starlink network. You will work closely with technical and engineering teams to make sure requirements are satisfied and the automation is robust. You will create reports, alerts, and monitoring systems to ensure that your automation is working correctly and communicate results to leadership.
RESPONSIBILITIES:
- Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience
- Build alerts and monitoring for current automation systems
- Manage all requests and stakeholders in a scalable way
- Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)
- Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate
- Design measurable and well-scoped experiments
- Write and maintain high-quality documentation
- Collaborate with cross-functional Customer Experience Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges
- Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities
BASIC QUALIFICATIONS:
- Bachelor’s degree in an engineering, mathematics, economics, or STEM discipline
- 1+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company
- 3+ years of experience with Python
PREFERRED SKILLS AND EXPERIENCE:
- Master Degree in Business or STEM field
- Expertise in SQL and Python
- Understanding of database structures, query optimizations, ETL development
- Experience with automation (demonstrated skills with VBA, Python, C#, etc.)
- Demonstrated experience in a start-up, consulting, tech, or other high-growth, fast-paced, rapidly changing environment
- Strong project management and self-directed prioritization skills
- Ability to communicate technical concepts to non-technical audiences at all organizational levels
- Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and weekends as needed
- Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed
COMPENSATION AND BENEFITS:
Pay Range:
Level 1: $100,000.00 - $135,000.00
Level 2: $115,000.00 - $165,000.00
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].
Skills Required
- Bachelor's degree in engineering, mathematics, economics, or another STEM discipline
- At least 1 year of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company
- At least 3 years of experience with Python
- Master's degree in business or a STEM field
- Expertise in SQL and Python
- Understanding of database structures, query optimization, and ETL development
- Automation experience using VBA, Python, C#, or similar technologies
- Experience in a startup, consulting, technology, or other high-growth environment
- Strong project management and self-directed prioritization skills
- Ability to communicate technical concepts to non-technical audiences
- Ability to build relationships across disciplines and management levels
- Availability to work extended hours and weekends as needed
- Willingness to travel to customer sites, SpaceX locations, and industry events as needed
- Must meet ITAR eligibility requirements or be eligible to obtain required U.S. Department of State authorizations
SpaceX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SpaceX and has not been reviewed or approved by SpaceX.
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Equity Value & Accessibility — Equity grants are a core part of total compensation, with periodic company-run tender offers that create liquidity before any public listing. These mechanisms can make the equity component feel materially valuable in practice.
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Healthcare Strength — The package includes comprehensive medical, dental, and vision coverage, with on-site clinics and health resources at major sites. This breadth of coverage is presented as a strong element of the offering.
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Wellbeing & Lifestyle Benefits — Major locations feature on-site amenities such as fitness facilities, food/coffee, clinics, and other conveniences. These lifestyle perks enhance day-to-day value alongside cash and equity.
SpaceX Insights
What We Do
SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft. The company was founded in 2002 by Elon Musk to revolutionize space transportation, with the ultimate goal of making life multiplanetary. SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company ever to return a spacecraft from low-Earth orbit, which it first accomplished in December 2010. The company made history again in May 2012 when its Dragon spacecraft attached to the International Space Station, exchanged cargo payloads, and returned safely to Earth — a technically challenging feat previously accomplished only by governments. Since then Dragon has delivered cargo to and from the space station multiple times, providing regular cargo resupply missions for NASA.
