Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
Reporting to the Sr Manager, Operational Resilience, the Automation Engineer IV will be responsible for playing a key part in Availity’s Event Management and Automation team. This individual will work to deploy, manage, and maintain Event Management processes, actionable alerting, and automated remediation capabilities that transform monitoring signals into meaningful events and safe, repeatable recovery actions.
This role sits at the intersection of observability, service management, and platform operations, enabling faster detection, richer triage context, and automated recovery for incidents impacting customer-facing and internal services. A major focus of this role will be to design, develop, and continuously improve automation that reduces operational toil while improving system reliability and resilience.
Sponsorship, in any form, is not available for this position.
Location: Remote US
Requirements:
3–5 years of operations experience with large-scale, high-availability distributed systems
Proven experience in AWS infrastructure, including EC2, S3, Lambda, and CloudFormation
Splunk, New Relic, or other enterprise observability tool experience
Experience designing event correlation, alert noise reduction, or automated remediation in ServiceNow
Proficiency in Linux system administration
Scripting experience with Bash or Python
Experience building containerized applications
Experience administering application container environments, specifically EKS
Strong understanding of production monitoring, alerting, and incident response concepts
Excellent problem-solving skills and the ability to work well in a fast-paced, collaborative environment
Strong communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders
Why work on this team:
Be part of a team that is focused on cross training, upskilling and sharing knowledge
This is the “go to” team for automations to support alert and incident response
Play a critical role in advancing Event Management maturity, from signal ingestion and correlation to automated remediation and measurable outcomes
What you will be doing:
Mentoring and providing technical expertise to other members of the team as well as the broader organization
Acting as one of two senior level resources on this 4 person team
Designing, building, and maintaining Event Management and remediation automation that detects issues, enriches alerts with context, and escalates or resolves incidents appropriately
Implementing and maturing event ingestion, correlation, and noise reduction strategies to ensure actionable, high-fidelity alerts
Developing automated remediation workflows and runbook-driven actions that are safe, repeatable, and continuously improved
Assisting in the design, development, and maintenance of tools that automate daily operational tasks and incident response actions
Collaborating with observability and service management teams to improve signal quality, incident triage, and mean time to recovery (MTTR)
Creative problem solving that includes investigating the root cause of technical anomalies and creating innovative, automated solutions
Production incident management and escalations, with a focus on automation-first recovery where appropriate
Research! Availity has a large/enterprise healthcare processing platform with many technologies to become familiar/expert level in understanding and supporting
Expect the unexpected, be prepared to multi-task to stay in front of the workflow in a high-uptime, mission-critical environment
Availity culture and benefits:
Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? We offer education reimbursement!
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
Interview process:
Recruiter resume review
Managers resume review
Recruiter screen
Manager video interview
Leadership video interview
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
Disclaimers:
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.
Click the links below to view Federal Employment Notices.
Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers
What We Do
Availity is the place where healthcare finds the answers needed to shift focus back to patient care. We work to solve communication challenges in healthcare by creating a richer, more transparent exchange of information among health plans, providers, and technology partners. As the nation’s largest health information network, Availity facilitates billions of clinical, administrative, and financial transactions annually. Our suite of dynamic products, built on a powerful, intelligent platform, enables real-time collaboration for success in a competitive, value-based care environment.
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