Auto - Business Analyst

Help dealers get onboarded faster by ensuring documentation is accurate the first time. In this role, your analysis and clear communication will remove friction for Sales and business partners. You will balance speed and precision while keeping service level commitments front and center. If you enjoy detail-driven work with visible business impact, this role is for you.

As a Business Operations Analyst in the Dealer Sign-up team within Chase Auto Business Analytics and Solutions, you review dealer onboarding forms to identify discrepancies and help ensure a clean document package. You will help us meet service level agreements by tracking requests, monitoring queues, and escalating issues when needed. You will work closely with Sales and cross-functional leaders to speed completion of onboarding and reduce rework. We value collaboration, continuous improvement, and clear communication that helps our partners act quickly.

Job responsibilities

• Track and monitor incoming onboarding requests to ensure timely action and completion
• Monitor queues and manage work to support service level agreement adherence
• Analyze dealer forms to identify discrepancies and document required corrections
• Communicate discrepancies to Sales and partners to obtain clean, complete documentation
• Perform peer reviews to validate documentation accuracy and protect the firm’s interests
• Prepare and distribute reports that explain trends, volumes, and drivers of performance
• Communicate with cross-functional leaders to remove blockers and expedite onboarding completion
• Identify process gaps and propose operational improvements to reduce errors and rework
• Document findings, actions taken, and recommendations for business partners

Required qualifications, capabilities, and skills

• Knowledge of the auto finance industry
• Demonstrated attention to detail and accuracy in documentation review work
• Demonstrated critical thinking skills, including the ability to identify process improvement needs
• Proficiency with Microsoft products, including Excel, Word, and Outlook
• Ability to communicate effectively with stakeholders at all leadership levels
• Strong written communication skills, including the ability to document findings clearly
• Strong verbal communication skills, including the ability to explain technical topics in non-technical terms and present sensitive issues appropriately

Preferred qualifications, capabilities and skills

• Experience performing data analysis and creating business reporting
• Strong analytical skills, including the ability to identify trends and drivers from operational data
• Comfort translating complex scenarios into clear, actionable summaries for business partners

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.