Audio Visual System Administrator Tier 2

Job Description
The Video Teleconference Specialist role will provide onsite support to a Federal Government client in Washington, DC. This role provides support for audiovisual technology (ie Crestron on O365 environment), Video Teleconferencing (VTC), technology for collaboration, meetings, training, and specialized use meeting rooms.
Tier 2 support working to troubleshoot equipment and provide onsite support.
Required Education, Experience, & Skills

• Bachelor's degree plus 1-3 years experience with Audio Visual over IP or 4-6 years of equivalent work experience specifically in audio and video teleconferencing
• 5 years' experience supporting audio and video teleconferencing within Microsoft environment
• Knowledge of Crestron Flex for Microsoft Teams Rooms and Microsoft Intune to manage and maintain devices
• Certified in Microsoft 365, focused in Teams or Crestron strongly preferred
• Support DC client onsite 3-4 days per week as needed

Preferred Education, Experience, & Skills
Provide recommendations and support for audio-visual integration projects at client facilities for mission critical and high-visibility command center, conference rooms and meeting spaces.
Provide technical troubleshooting for day to day operations, coordinates vendor repairs, including scheduling with vendors and customers, basic hardware installation and technical system commissioning.
Implements appropriate controls and quality assurance; ensures adherence to client processes and procedures, consistent and efficient trouble resolution, error reduction, and continuous process improvement.
Knowledge with AV hardware and software within Microsoft environment, integrating new and existing hardware, make Crestron hardware and software updates and patches as well as related hardware to keep AV system current
Keep track of work efforts, time, and products via Jira and ServiceNow ticketing system on a daily basis
Update hardware inventory reports and perform audits of equipment that arrived on site compared to what was documented
Locate and review project SOW to ensure installation is technically accurate
Make minor programming changes to customized code and touch panel files under the direction of an engineer and programmer
Create and maintain VTC documentation
Demonstrate ability to work successfully in a fast-paced and changing environment
Pay Information
Full-Time Salary Range: $75570 - $128480
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.