Attendee Experience Manager

Our Company

Unbridled puts people first, and it’s embedded into our culture. Our job is to connect companies with their people through engaging and impactful services, from event management to production and creative services. Our values drive everything we do, and we believe in fostering a culture of authenticity and radical generosity. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.

Job Description

A qualified Attendee Experience Manager candidate will have experience managing a team with a minimum of six members, an excellent foundation of Cvent, and registration management (attrition management, rooming list management, attendee/registration management, contract negotiation and execution). If you love to present to and work with clients as well as a team of eager coordinators, this would be a great opportunity for you. It’s also a plus if you have strong skills in Excel with an ability to build and manage budgets and perform program reconciliations as needed. Our coordinators also need a hands-on and well thought out training, so experience and passion for training is a must. This is a leadership position, so we are looking for someone with proven leadership qualities that does not settle for the status quo and is always looking to expand their education around leadership skills while striving for excellence for their team. They should be extremely self-motivated, driven, committed, and a dedicated team player with a desire to provide outstanding customer service to our clients and their attendees. 

Successful candidates will have the following: 

• Understanding of hotel contracts, clauses, concessions, and addendums
• Proficient in Cvent
• Database management
• Ability to grow and train the attendee management coordinators
• A/D manifest management experience
• Strong attention to detail
• Superb proofreading skills
• Proficient in Microsoft Office with high focus on Excel

Communication Skills

• Excellent verbal and written communication skills
• Excellent interpersonal communication skills including effective listening
• Excellent presentation skills in one-on-one and small group situations involving clients and associates

Leadership Abilities

• Self-motivated with strong time management skills and demonstrated ability to set goals and achieve priorities
• It is imperative you can manage multiple tasks simultaneously; function well under pressure, delegate effectively, and remain positive and constructive under stress
• Ability to create and oversee training and implement operational process initiatives

What you would be doing at Unbridled: 

• Accountable for the entire attendee experience department
• Create and update budgets and contracts for registration only clients
• Create and update project timelines
• Manage attendee experience team schedules 
• Evaluate client needs and translate to best outcome for registration and reporting needs
• Test and proof all event sites
• Financial management responsibilities
• Provide detailed reporting, data and metrics as required by client
• Ensure client and Unbridled brand compliance in all websites and communications
• Maintain Unbridled Solutions attendee management best practices and training manual
• Train and support Coordinators in updating Cvent, reporting, manifests, rooming list, attrition, hotel concessions, post program surveys, how to manage an on-site registration desk, how to field attendee inquiries, and how to present to clients
• Support Sales Managers in client presentation of Attendee Management Services to include functionality, website options, reporting capabilities
• Limited travel on client-specific events to manage onsite registration, reporting, and client presentations
• Embody the Unbridled Brand and Culture, including our Cornerstones: Change, Character, Credibility, and Community

Comprehensive Benefits

Unbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes:

• Salary Range: $75,000 - $85,000
• Health & Dental Insurance 
• Vision Insurance, FSA & HSA Plan Options
• Life, Short-Term & Long-Term Disability Insurance
• 401k Plan with Discretionary Company Match
• Employee Loan Program
• Generous PTO Including: 
  
  • 4 Weeks of PTO/Sick Leave
  • 7 Holidays 
  • 3 Floating Holidays 
  • Flex Holiday Week 
  • 3 Days Community Service Leave
• Milestone Anniversaries & Sabbaticals
• PTO Exchange Program
• Paid Family & Medical Leave
• Monthly Parking Pass
• Professional Therapy Benefits
• Voluntary Pet Insurance
• Cell Phone Allowance

In addition to our extensive benefits package and the ability to take up to 37 days of paid time off per year, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more. We also have monthly Friday Forums where employees have a chance to hear from different members of the company regarding important updates and communications. 
An Unbridled Community Takes All Kinds
We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone can feel like they belong, no matter their race, ethnicity, religion, age, gender, sexual orientation, or ability. Come “Be you” with us.

Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more. There is no application deadline for this role. 

Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact us [email protected].