ATM/Visa Representative I

Position Summary:

The position of ATM/Visa Representative I is established to guarantee the accurate and timely processing of all Automated Teller Machine (ATM) and VISA transactions and inquires, to include PIN, signature debit and signature credit transactions.  Investigate process and complete all ATM, credit and debit fraud claims. Maintain quality service standards set by the organization.

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or equivalent.
• 1 year of relevant finance or banking experience, call center experience may be considered; or 6 months of SDCCU member facing work experience.  
• Comfortable communicating and multitasking with internal employees over the phone in a call center-like environment.
• VISA & ATM knowledge preferred.
• Effective communications skills with the ability to communicate clearly with all groups of people.
• Excellent written and verbal communication skills.
• Basic mathematics and accounting principles.
• Excellent interpersonal skills.
• Ability to work under pressure.
• Knowledge of basic office procedures.

Essential Duties and Responsibilities

• Research and resolve ATM transaction exceptions and problems through the use of the Symitar, Imaging, and STAR/COOP applications.
• Process Visa disputes/fraud utilizing Visa’s online application (VROL).
• Research member ATM/Visa disputes/fraud
• Process daily VISA and ATM reports.
• Input STAR/CO-OP adjustments online.
• Maintain and assist Instant Issue users through the Card Wizard application.
• Assist staff and members with all ATM and VISA related inquires via phone, email, and written correspondence.
• Analyze and communicate information relating to ATM/VISA fraud.
• Process ATM/POS disputes through STAR/COOP applications.
• Post and balance general ledger transactions.
• Perform VISA account file maintenance and transfers.
• Participate in AML/BSA compliance training as assigned.  Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties and Responsibilities

• Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.  The employee is frequently required to stand and reach with hands and arms.  The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.