ATM/Visa Debit Coordinator

Position Summary: 
 
Delivers prompt and efficient service to cardholders. Provides data processing and security controls for the ATM/ Visa Check card program. Maintains up-to-date awareness of features and benefits of programs in the ATM/Visa Check card industry. 
 
Duties/Responsibilities: 
 

• Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable.   
• Set up new cards on accounts in the system.    
• Perform maintenance on the cardholder accounts including PIN requests, replacement card requests and changes in personal information and closed accounts.  
• Verify all data changes using appropriate security methods.  
• Post all monetary exception transactions including withdraw, deposits, transfers and adjustments.  
• Monitor and document activity of lost/stolen cards and process as appropriate.  
• Research statement problems and resolve cardholder disputes. 
• Provide prompt identification and resolution of cardholders inquiries.  
• Provide back-up assistance in other areas in the Card Services department.  
• Other duties as assigned. 

 
Essential Functions: 
 

• Extended sitting of up to 80% of the time  
• Lifting of up to 20 pounds is frequently required  
• Bending, squatting, twisting, kneeling, reaching above and below shoulder level is occasionally required Sound perception/discrimination and verbal speech ability are continuously required 
• Occasional exposure to dust and poor ventilation may be required  
• Ability to perform in an open, with moderate noise distractions  
• Ability to use a computer, typewriter, and adding machine.    
• Knowledge of basic bookkeeping principles.  Knowledge of credit union data processing system and credit union cash management policies and procedures.  
• Excellent oral and communication skills.  Problem solving skills.  
• Must be bondable.  

DISCLAIMER 
 
The information in this position description has been designed to illustrate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties and responsibilities and/or qualifications required of any employee assigned to this position. 

Education, Training and Experience: 
 

• High school diploma or the equivalent.