The Role
Administer and scale enterprise Jira, Confluence, JSM, and Crowd across multi-enclave environments. Triage support tickets, improve workflows, manage marketplace apps, and oversee identity/SSO integrations. Run platform operations (upgrades, patches, backups, monitoring), support ATO/FISMA compliance and audits, and collaborate with mission, security, and IT teams. Onsite in Washington, DC; requires active TS/SCI clearance and U.S. citizenship.
Summary Generated by Built In
NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close-knot team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available.
The Work:
Looking for an Enterprise Atlassian Engineer, supporting enterprise-level Jira and Confluence administration for a high-visibility national security mission. This hands-on role is critical to modernizing and scaling collaboration platforms across multi-enclave environments. You’ll partner with mission, security, IT, and operations teams to deliver resilient, secure, and high-performing Atlassian solutions that drive federal public safety and national security objectives.
What You’ll Do:
Administer and scale Jira, Confluence, JSM, and Crowd for daily enterprise operations.
Triage and resolve support tickets—from access requests to advanced configuration changes.
Improve workflows, fields, dashboards, reports, templates, and permission models.
Manage marketplace apps, including installs, upgrades, troubleshooting, and performance checks.
Oversee access and identity via Crowd, Microsoft Entra ID, and SSO integrations.
Run platform operations: upgrades, patches, deployments, backups, logging, and monitoring.
Support compliance needs, including ATO documentation, audits, and configuration baselines.
What You Bring (Required Qualifications):
Active Top Secret clearance
Minimum 5 years supporting enterprise IT platforms or collaboration ecosystems
Handson experience administering enterprise Jira, Confluence, and Crowd with focus on workflow design, automations and plugin management
Familiarity with Linux administration, PostgreSQL, MySQL, and FISMA/ATO compliance
Strong written and verbal communication; excels in stakeholder engagement and cross‑team collaboration.
Comfortable operating in fast paced, dynamic environments; able to prioritize and deliver under shifting mission needs.
Familiarity with Agile/SAFe; able to configure tools to reflect best practice delivery models and ceremonies.
Ability to work onsite in Washington, DC (5 days/week)
Preferred / Bonus Skills:
Experience in federal/high security or multi enclave environments.
Experience integrating AI enabled capabilities (e.g., classifiers, intelligent routing) into enterprise collaboration platform.
Willing to go through CI poly
Security Clearance requirement:
Must possess active TS/SCI clearance to be considered for this role.
Other Requirements:
U.S. Citizenship
Compensation Spotlight:
For this role, our typical salary range starts at $120,000 and stretches up to $150,000. But here's the deal – we're not about capping your potential. We're committed to snapping up the best and brightest, and we're ready to put our money where our mouth is. So, if you're one of the rare exceptions to the status quo with the education, experience, and that extra something special, we're not afraid to go above and beyond to secure your talent. Because for us, it's not just about a salary. It's about the complete rewards package, the culture, and the opportunity to make a real impact.
Taking Care of the People Who Take Care of The Nation
Compensation: We offer highly competitive compensation that is consistently recognized by our employees as being generous!
Health & Retirement: We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family... both now and in the future. Other health-related benefits include People Partners who will help you navigate both personal and professional worlds, as well as strong wellness related resources offered through our healthcare provider.
Education: Individual growth is a priority at NSI/Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all!
Work/Life Balance: A healthy work/life balance is essential for building and executing your work effectively at NSI/Synergy ECP, but it’s also necessary to allow you the room to pursue everything you want to develop in your personal life. We offer a generous Paid Time Off benefit and 10 paid holidays a year. NSI/Synergy ECP also provides flexible work options that work with your schedule and lifestyle.
Philanthropy: With the help of our amazing employees, NSI/Synergy ECP participates annually in building awareness, volunteering and contributing to dozens of organizations. We believe that giving back creates a sense of purpose, engagement, and fulfillment. Have a cause you are passionate about? We bet you'll find others here that care about it just as much!
NSI/Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.
Skills Required
- Active TS/SCI clearance
- U.S. Citizenship
- Minimum 5 years supporting enterprise IT platforms or collaboration ecosystems
- Hands-on experience administering enterprise Jira, Confluence, and Crowd with workflow design, automations, and plugin management
- Familiarity with Linux administration
- Familiarity with PostgreSQL and MySQL
- Familiarity with FISMA/ATO compliance and ATO documentation support
- Experience with Microsoft Entra ID and SSO integrations
- Strong written and verbal communication and stakeholder engagement skills
- Comfort operating in fast-paced, dynamic environments and prioritizing under shifting mission needs
- Familiarity with Agile/SAFe and configuring tools to support delivery models
- Ability to work onsite in Washington, DC (5 days/week)
- Willingness to undergo counterintelligence polygraph (CI poly)
- Experience in federal/high security or multi-enclave environments
- Experience integrating AI-enabled capabilities into enterprise collaboration platforms
Synergy ECP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synergy ECP and has not been reviewed or approved by Synergy ECP.
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Healthcare Strength — Health plans cover a significant share of premiums and, on select plans, deductibles are fully covered; income protection is employer-paid through short- and long-term disability, life, and personal accident insurance. HSA options and flexible spending accounts further support managing out-of-pocket costs.
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Wellbeing & Lifestyle Benefits — A wellness program provides cash distributions in paychecks to offset costs for physical fitness, diet, and mental health. Regular employee events and an emphasized wellness/gym benefit reinforce a lifestyle-oriented package.
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Retirement Support — A 401(k) plan with employer match and immediate vesting underscores a commitment to long-term financial security. This structure supports employees in building retirement savings without waiting periods.
Synergy ECP Insights
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The Company
What We Do
Welcome to Synergy ECP, the most trusted partner in navigating the complex landscape of cybersecurity and digital transformation. With nearly two decades of dedicated service, we specialize in Cybersecurity, Engineering, Mission IT, and Special Programs Support, delivering mission-critical solutions to defense and intelligence agencies. Our team is counted on to address the most challenging national security issues with precision, leveraging our deep expertise and innovative technologies. Synergy ECP embraces the strategy and focus behind our name offering true collaboration and excellence. Our centralized focus begins with the investment in our Employees alongside our commitments to our Customers – together to improve Performance. We simply cannot have one without the other. Synergy ECP aims to be intentional in our work, our commitment to our employees, and to how to continuously evolve and grow to deliver excellence. Explore our career options on our website and find your path with us!
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