Associate, Web Content Authoring & Publishing (Owned Channels)

JPMorganChase is a global leader in financial services, committed to delivering innovative solutions and exceptional customer experiences. We foster a culture of excellence, collaboration, and continuous improvement, guided by our core values of integrity, accountability, and client focus.

Position Overview:

We are seeking a detail-oriented, execution-focused Associate to support a centralized web content authoring function within Chase Owned Channels. This role helps deliver high-quality, compliant, customer-first content by supporting request intake, drafting/editing, stakeholder reviews, web publishing coordination, and quality checks. You will work closely with partners across Marketing, Product, Technology, Legal, Controls, and Design to ensure web content is accurate, consistent, and ready for publishing on time.

Key Responsibilities:

As an Associate, Owned Channels Web Content Authoring, you will:

• Author and edit customer-facing web content — draft and revise page copy within established templates and guidelines; apply feedback from partners.
• Coordinate reviews and approvals — route content through defined paths and ensure final copy matches what was approved.
• Execute CMS publishing readiness — prepare content for publishing by ensuring correct structure, formatting, headings, links, and component-ready copy; partner with Technology/publishers as needed.
• Perform web QA  — validate accuracy, grammar, page rendering, links, disclosures, consistency, and basic accessibility hygiene (e.g., heading order, meaningful link text).
• Maintain standards and documentation — follow editorial guidelines and contribute to playbooks (e.g., common page patterns, approved terminology, reusable snippets).
• Support continuous improvement — identify recurring issues (rework drivers, bottlenecks, defects) and suggest improvements to increase speed, quality, and consistency across the web experience.

Qualifications:

• 1–3+ years of experience (or equivalent internships/co-ops) in web/digital content authoring, editorial production, UX writing support, digital marketing content, or CMS-driven publishing.
• Strong writing, editing, and proofreading skills with excellent attention to detail.
• Ability to work in a structured production environment: managing multiple requests, meeting deadlines, and following approval and governance requirements.
• Comfortable partnering cross-functionally; able to communicate status clearly and escalate risks early.
• Familiarity with web content best practices (clear headings, scannable copy, links, consistency, reuse).
• Experience with a CMS is helpful; Adobe Experience Manager (AEM) familiarity is a plus.

Preferred Attributes:

• Interest in customer experience and writing for clarity, accessibility, and trust.
• Basic understanding of compliance-minded publishing (working with required disclosures, adhering to approved language, documenting changes).

Additional information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.