Associate/Vice President - Aladdin Client Experience

About this role

About BlackRock

BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of December 31, 2024, the firm managed approximately $11 trillion in assets on behalf of investors worldwide.

Who are our clients?

Institutional Investors, across the Asset Managers and Asset Owners segments.

The Aladdin platform, a sophisticated and comprehensive investment technology, serves as the cornerstone of our operational framework and provides an unparalleled foundation for professionals across various disciplines in the buyside ecosystem. Within the Value Delivery team, our focus is specifically tailored to engage with key functional areas such as Investments, Risk, and Sustainability, although project work often exposes us to a broader spectrum, including Technology, Operations, and Data specialists. Our commitment to delivering excellence extends beyond software; we take pride in offering a differentiated service.

About this role

The Aladdin Client Engagement (ACE) group manages the partnerships formed with each BlackRock Solutions client and is the trusted advisor, problem solver and business partner to Aladdin clients.  They are the key point of contact and are charged with driving, deepening and growing the relationship over time through product and analytics knowledge.  The Client Manager is highly focused on understanding the needs and evolving priorities of client organisations and on providing analytical and investment process solutions that leverage the capabilities of the entire BlackRock Solutions organization.

Are you a highly motivated professional interested in building a career in Fintech Technology? Do you want to be part of a team that shapes and improves our client’s investment processes? Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges? If this sounds like you, then join the Aladdin® business.

As a member of one of BlackRock’s fastest growing areas you will have the commercial and client-facing skillset to work on the complete investment lifecycle, leveraging cutting edge technology to help some of the largest institutions and investors in the world.

In this role, you will:

• Own relationships with client teams including senior management to understand their business objectives and needs, and help them use Aladdin expertise to achieve their firm’s goals
• Serve as a trusted advisor to our clients, driving to identify, understand, and solve complex analytical problems
• Partner with senior client stakeholders to shape business objectives into measurable commercial outcomes that strengthen long-term relationships and drive account growth
• Drive engagement campaigns with end users and go-to market strategies to increase Aladdin penetration and commercial outcomes within assigned client segments
• Build strong internal relationships within the Aladdin Business, and the wider BlackRock, in support of your clients
• Develop a deep understanding of your client’s business objectives, and help leverage Aladdin expertise to achieve their organization’s goals
• Provide impactful solutions, combining investment lifecycle expertise with your knowledge of financial markets
• Work closely with Aladdin product managers, developers, and financial modelers to further the value proposition of the Aladdin platform

We have:

• The feel of a start-up with the backing of the world’s largest asset manager
• A dynamic environment with professional growth opportunities and a welcoming employee culture
• Sophisticated clients who call on our expertise to achieve strategic objectives ranging from streamlining workflows to implementing creative and innovative solutions
• An organization that prides itself on delivering a superior user experience

You have:

• 4+ years of experience in Financial Services, Technology, Consulting or Buy Side firm
• Undergraduate degree in Business Management, Computer Science, Economics, Accounting, or Finance is preferred.
• Familiarity with capital markets instruments (equities, fixed income, derivatives) including private markets such as private equity, infrastructure, real assets etc.
• Familiarity with buy-side investment management or middle-office workflows
• A consultative approach to understanding client needs and a passion for solving problems, combined with a commercial mindset and drive for revenue generating opportunities
• Strong communication skills, demonstrating clarity, influence, and consistency in interactions across internal and external audiences
• Strong interest in technology, with prior knowledge of databases and an aptitude for learning new systems
• A self-starter mindset and drive to succeed in a fast-paced, high-intensity environment, working as part of a multi-disciplinary global team
• Emotional ownership, pride in what you do and a strong team ethos
• Fluency in French and English, with strong business communication skills in both languages.

You may have:

• Prior experience in client relationship management, sales, Aladdin, or other financial technology is a plus.
• Strong project management skills, and the ability to deliver large complex projects.
• Familiarity with maintaining a CRM like Microsoft Dynamics is a bonus
• Understanding of data interfacing, e.g., APIs, SFTPs
• A working knowledge of SQL, VBA or similar, and/or Aladdin
• CFA, FRM or other professional qualifications

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.