Associate, Unified Systems Operations

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Within our Processing Support Services team at SIS, you'll be a strong team player, collaborating with a team to monitor and evaluate the day-to-day operations of IT hardware, software, and/or application solutions and deliverables. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. You'll investigate, solve complex problems, identify potential issues and strategies to optimize processes and allow key stakeholders to make informed decisions, across the spectrum of platforms and services, to meet the needs of a business and our clients.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer – we have opportunities you won’t find anywhere else.

Who You Are

Position Requirements

• This position requires flexibility & willingness to work rotational shifts, as the team offers 24/7/365, including holidays, weekends, & overnights.

• Though remote based, there may be expectations to report to site within GTA.

Required Experience and Qualifications

• Familiar with a variety of IT concepts, practices, and procedures.

• Exceptional judgment and decision-making abilities and proven abilities to manage and prioritize tasks for completion under extremely tight deadlines.

• Strong analytical and problem-solving skills with high attention to detail.

• Exceptional written and oral communication skills.

• Proficient in Microsoft Office Suite (Word, Outlook, Teams, etc.).

• Web conferencing experience and etiquette, using tools such as Zoom or Microsoft Teams.

Preferred Experience and Qualifications

• Experience working with cross-functional teams in a IT environment.

• Understanding of systems, storage, networking and security, application and databases and data center technology.

• Experience in software development, DevOps engineering, systems administration, or systems architecture.

• System monitoring and ability to perform problem diagnosis and resolution.

• Incident management, operations, and IT support experience.

• Relevant education or equivalent work experience.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.