With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Senior Manager, Frontline Business Process Team
What You Will Be DoingYou will be responsible for responding to customer inquiries via voice and email, providing reliable technical support to ChargePoint customers, partners, and field support staff. Your day-to-day will involve diagnosing, troubleshooting, and debugging technical issues while maintaining productivity, performance, and SLA standards. You will work on-site in a fast-paced, collaborative environment, owning cases through a ticketing system and identifying when to escalate complex issues to ensure timely and effective resolution.
What You Will Bring to ChargePoint- Respond promptly to customer inquiries via voice, email, and live queues, providing exceptional technical support for home EV charging stations.
- Diagnose, troubleshoot, and debug ChargePoint software and hardware issues, providing appropriate workarounds or long-term solutions.
- Take ownership of assigned cases within our ticketing system and drive them to resolution within established performance and SLA standards.
- Collaborate proactively with team members and escalate complex technical issues to the appropriate internal teams when necessary.
- Author, update, and maintain technical documentation and case summary notes for our Knowledge Management (KM) base to ensure universal understanding for stakeholders.
- Communicate technical topics in simple, easy-to-understand terms for customers through active and reflective listening.
- Prioritize and plan time effectively to manage multiple customer interactions and adapt swiftly to changing priorities.
- Embrace a continuous learning mindset to continuously develop your technical skills and support next-generation EV products.
- Bachelor's degree- BA/Bcom/BBA/Bsc ONLY or equivalent practical experience.
- Proven customer service experience, specifically engaging with customers through live calls and multitasking across communication tools.
- Strong verbal and written communication skills, with the ability to clearly document case notes and write knowledge-base articles.
- Excellent troubleshooting and problem-solving skills, with a commitment to carrying customer-impacting situations through to resolution.
- Ability to thrive in an open, collaborative environment with a strong sense of teamwork, accountability, and adaptability under pressure.
- Willingness and flexibility to work night shifts as required to support our global customer base.
Bangalore, India (On-site)
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.
If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at [email protected].
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
Skills Required
- Bachelor's degree in BA, BCom, BBA, or BSc, or equivalent practical experience
- Proven customer service experience engaging with customers through live calls
- Strong verbal and written communication skills
- Ability to clearly document case notes and write knowledge-base articles
- Excellent troubleshooting and problem-solving skills
- Ability to work collaboratively, demonstrate accountability, and adapt under pressure
- Willingness and flexibility to work night shifts
ChargePoint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ChargePoint and has not been reviewed or approved by ChargePoint.
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Healthcare Strength — Health coverage is presented as comprehensive, with full medical, dental, and vision plus programs like EAP, life/AD&D, disability, and tax‑advantaged FSAs/HSAs. This core coverage serves as a strong foundation even when other elements feel mixed.
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Equity Value & Accessibility — Employees can participate in an ESPP and may receive discretionary equity awards, and commentary highlights equity as a meaningful part of total compensation. In a stock‑centric pay mix, this can provide upside for those who value equity exposure.
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Wellbeing & Lifestyle Benefits — On‑site EV charging, stocked kitchens, pet‑friendly offices, and fitness amenities are called out as everyday perks. These lifestyle benefits align with the company’s mission and can enhance the day‑to‑day experience for office‑based staff.
ChargePoint Insights
What We Do
Electric mobility is the smart choice. We make it the easy one, too. So easy that someone plugs into our network every 2 seconds. Since 2007, we’ve focused solely on building the best electric vehicle (EV) charging experience for everyone involved in the shift to electric. Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
