The Role
Develops and localizes technical documentation across online and offline formats, configures publishing transformations, prepares files for translation, and creates localized assets. Performs side-by-side quality assurance, validates markup and output, troubleshoots publishing errors, manages defects, and maintains version-controlled source files. The role collaborates with documentation owners, translators, clients, and internal teams while supporting continuous improvement of documentation localization workflows.
Summary Generated by Built In
About Welocalize
Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.
Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com
Summary:
We are looking for a Technical Publication Engineer to manage, validate, develop, and publish technical documentation for global software products.
The role covers the end-to-end publication lifecycle, including source-file management, localization readiness, documentation development, technical QA, defect resolution, and publishing. The ideal candidate should have experience with structured documentation, XML/Markdown, version control, localization workflows, and documentation QA.
The role involves close collaboration with technical writers, localization teams, project managers, and client stakeholders to deliver accurate, consistent, and publication-ready content.
Key Responsibilities
- Retrieve, validate, and manage the correct and latest source files, assets, and documentation versions.
- Analyse source content to determine translation/localization scope and prepare files for localization.
- Develop and maintain technical documentation using XML, Markdown, HTML, JSON, and other formats.
- Validate document structure, metadata, links, references, and content integrity.
- Manage version-controlled and single-source documentation and generate multiple publication outputs. Localization & Quality Assurance
- Validate source and translated files for structure, content, formatting, functionality, and localization readiness.
- Perform technical, functional, and visual QA of documentation and published outputs.
- Identify and resolve issues related to content, formatting, links, XML/Markdown, metadata, images, fonts, encoding, and rendering.
- Compare source and localized content and track defects through appropriate systems.
- Coordinate defect resolution and ensure issues are addressed before final publication. Publishing
- Configure and execute documentation publishing workflows.
- Generate outputs such as online help, PDF, Word, CHM, HTML, and ZIP packages.
- Troubleshoot build, transformation, publishing, and rendering issues.
- Rebuild and republish documentation following corrections.
- Ensure final outputs meet project and customer requirements. Collaboration & Process Improvement
- Work closely with documentation, localization, project management, and client teams.
- Provide timely project updates and proactively communicate risks, issues, and dependencies.
- Manage multiple requests while meeting quality and delivery timelines.
- Identify process improvements that increase efficiency, quality, and reduce production risks.
- Maintain work instructions, SOPs, and project documentation.
- Demonstrate ownership, accountability, analytical thinking, and attention to detail.
Technical Documentation & Source Management
Technical Skills & Tools
Documentation & Authoring: XML Editors, Markdown, Microsoft Word, Excel, Adobe FrameMaker, AEM
Publishing & Graphics: Adobe Acrobat Pro, Photoshop, Illustrator, InDesign
Version Control & Content Management: Git/GitHub, AEM, documentation repositories
Localization & Defect Management: Phrase/Memsource, Jira
Text & File Comparison: Beyond Compare, EmEditor, EditPlus, Sublime Text
Multimedia: Snagit, Camtasia, Aegisub
Required Skills
- Strong understanding of technical documentation and publishing processes.
- Experience with XML, Markdown, or other structured documentation formats.
- Understanding of localization, translation, and content management workflows.
- Ability to troubleshoot structured content, publishing, and rendering issues.
- Experience with document QA, defect tracking, and issue resolution.
- Understanding of version control, file structures, metadata, encoding, fonts, and publication formats.
- Strong analytical, troubleshooting, organizational, and communication skills.
- Ability to work with multiple tools and applications in a fast-paced environment.
- Strong attention to detail and commitment to quality.
- Willingness to learn new tools, technologies, and processes.
Qualification and Experience
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
- 1–2 years of experience in Technical Publications, Technical Writing, Documentation Engineering, Documentation QA, Localization Engineering, or a related field.
- Experience with XML, Markdown, or structured documentation formats.
- Familiarity with publishing, content management, localization, version control, and defect tracking tools.
- Familiarity with Adobe and Microsoft Office applications.
- Experience in a multi-author or enterprise documentation environment is an advantage.
Other Relevant Skills
- Excellent verbal and written literacy skills
- Good ability to analyze and solve problems
- Strong desire for new skills and knowledge
- Strong sense of responsibility
- Flexibility and strong cooperation spirit
- Carefulness and patience
- Demonstrates an understanding of all aspects of the documentation localization process
- Demonstrates excellent troubleshooting skills and ability to logically think through problems
- Ability to clearly understand business & project requirements
- Identify and determine the files and their types for localization
- Manage files using version control systems
- Determine counts of files, words, and numbers of graphics in the files
- Prepare the production environment by ensuring all files, memories, and work instructions are available in the correct format and by setting up necessary hardware and software
- Prepare translation materials by converting the files for translation and restoring original files after translation
- Extract strings for translation from materials such as graphics and embed translated strings back to the materials
- Participate in the improvement of the engineering process
- Communicate with the Team Lead for status reports and issues in the team. Reporting should be accurate, proactive, and on a timely basis
- Good organization, prioritization, and time management skills
This role is fully work-from-office at our Gurugram office from Mon to Firday.
Office Location: Plot No. 388, Shankar Chowk Road, Udyog Vihar, Phase III Road, Sector 20, Gurugram, Haryana 122016
Job Reference: #LI-JC1
Skills Required
- Bachelor's degree with an engineering background
- 1-2 years of experience in technical publication or a related field
- Knowledge of installation and configuration management for common operating systems and platforms
- Knowledge of encoding and fonts
- Experience with engineering tools such as EmEditor, Microsoft Word, and Beyond Compare
- Experience with image tools such as Photoshop and Illustrator
- Experience with screen capture tools such as Snagit
- Experience with GitHub tools, including GitHub Desktop
- Experience with HTML Help Workshop
- Experience with Aegisub
- Excellent verbal and written literacy skills
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to understand documentation localization processes and project requirements
- Ability to manage files using version control systems
- Good organization, prioritization, and time-management skills
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The Company
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