Associate Team Lead

We are seeking an experienced Network Team Lead, managing 15+ people with a minimum of 12 years of hands-on experience in enterprise network infrastructure and service delivery. The candidate must have deep expertise in Routing, Switching, DC Switching, Wi-Fi, Security, Load Balancers, DNS, and Telephony and Voice solutions, coupled with strong knowledge of ITIL processes (Incident, Change, and Problem Management). The role requires proven ability in service delivery, reporting, people management, leadership, and team development.

·         Lead and oversee day-to-day operations of enterprise network infrastructure (Routing, Switching, DC Switching, Wi-Fi, Security, Load Balancers, DNS Telephony and Voice solutions).

·         Drive effective execution of Incident, Problem, and Change Management processes in ServiceNow (SNOW).

·         Ensure SLAs and KPIs are met with focus on service reliability and end user satisfaction.

·         Deliver structured and meaningful reports on incidents, outages, root cause analysis, and performance metrics.

·         Ensure high availability, performance, and security of network services.

·         Provide technical guidance and troubleshooting expertise for complex network issues.

·         Work closely with cross-functional teams to integrate new network technologies and solutions.

·         Work with stakeholders closely to ensure delivery of engineering projects and tasks.

·         Implement best practices for service delivery in alignment with ITIL standards.

·         Maintain documentation, standards, and compliance with organizational and security policies.

·         Provide regular dashboards and executive reports to leadership and stakeholders.

·         Ensure governance of change requests, risk assessments, and capacity planning.

·         Lead, mentor, and develop a team of network engineers.

·         Allocate resources effectively and manage workloads to meet operational and project demands.

·         Foster a culture of continuous learning, accountability, and collaboration.

·         Conduct regular performance reviews and create individual development plans for team members.

·         Minimum 12 years of experience in enterprise network infrastructure management.

·         Strong expertise in Routing, Switching, Wi-Fi, Firewalls (Palo Alto, Cisco ASA, etc.), Load Balancers (F5), DNS, and monitoring tools (OMI, Prometheus, Infoblox etc.) and Telephony and voice solutions.

·         Proven hands-on and leadership experience in Incident, Change, and Problem Management using ServiceNow (SNOW).

·         Solid knowledge of ITIL framework and service delivery management.

·         Demonstrated people management and leadership experience, with ability to manage and develop teams.

·         Strong analytical, reporting, and communication skills.

·         Ability to work under pressure and manage complex technical and operational challenges.

·         ITIL v4 certification (or equivalent).

·         Relevant networking certifications (CCNP/CCIE, JNCIP, etc.).

·         Exposure to automation and scripting for network management.

·         Leadership & Mentoring – Ability to inspire and guide a high-performing technical team.

·         Service Orientation – Strong focus on delivering measurable business value.

·         Decision Making – Ability to make sound technical and operational decisions under pressure.

·         Collaboration – Strong stakeholder engagement and cross-team collaboration skills.

·         Innovation – Proactive in suggesting improvements and introducing new technologies.