Associate Systems Support Specialist

About Calamos
Calamos is a diversified, global asset and wealth management firm offering a wide range of innovative investment strategies. As one of the top liquid alternative asset managers in the world, Calamos maintains dedicated investment teams across all asset classes, with global research capabilities and access to specialized private and public markets. Calamos offers investment strategies and personal wealth management solutions through separately managed portfolios, mutual funds, ETFs, closed-end funds, private funds, and UCITS funds. Clients include major corporations, pension funds, endowments, foundations, and individuals, as well as the financial advisors and consultants who serve them. Headquartered in the Chicago metropolitan area (with offices in both Naperville and Fulton Market in Chicago), the firm also maintains offices in New York, San Francisco, Milwaukee, Portland, and the Miami area.

Summary of the Role
Interested in taking your career to the next level? Come and join the Calamos Help Desk Team! The Associate Systems Support Specialist is responsible for installing and supporting standard and nonstandard endpoint hardware and software technology (desktops, laptops, mobile devices, printers, peripherals, etc.). This position sets up and coordinates all audio-visual events before, during, or after normal business hours; coordinates and completes computer workstation moves; maintains inventory of all company hardware and software, including asset management, receiving and storage; performs new device imaging and configuration; manages vulnerability patch management via modern endpoint management tools (e.g., Microsoft Intune, SCCM); performs software and hardware troubleshooting; supports IT-related projects; and provides afterhours technical support.

Primary Responsibilities

• Receives, logs, and accurately tracks details of incidents and service requests submitted to the Help Desk via ticketing system, including status updates and resolutions.
• Primary contact for all hardware and software inventory
• Handles device imaging, provisioning, and configuration using endpoint management tools; ensures timely deployment.
• Documents nonstandard configurations and installation instructions.

• Installs desktop computer hardware and software including upgrades.
• Identifies, remediates, and documents security vulnerabilities on endpoints and network nodes using patch management and endpoint detection tools (e.g., Microsoft Intune, Qualys).
• Troubleshoots standard and nonstandard desktop hardware problems and coordinates the repair with the appropriate vendor.
• Provides support for all on-site and remote users via remote desktop tools (e.g., Microsoft Remote Desktop, Teams, Zoom); ensures users have proper device setup and connectivity for hybrid work environments, including VPN and cloud application access.
• Communicates with System Support Specialists and the Help Desk Director regarding the status of projects; escalates any issues to the director.
• Participates in a 6-week rotating on-call schedule to provide afterhours support and 24x7 coverage for the helpdesk
• Assists with computer operations duties including batch processing tasks on an as-needed basis; training provided.
• Provides occasional assistance with TV studio broadcasting operations, including basic setup and support of cameras, switchers, and AV equipment as needed; training provided.
• Performs related duties as assigned.

Preferred Qualifications
• Bachelor’s degree in a related field, near completion or equivalent experience
• Must be detail oriented
• A+ or Network+ certification preferred.
• Minimum 1 year of IT support or PC troubleshooting experience required; experience in the financial services industry preferred.
• Knowledge of modern endpoint hardware/software environments including cloud platforms (Microsoft 365, Azure AD/Entra ID), collaboration tools (Teams, Zoom, SharePoint), and related enterprise systems.
• Must be able to interact effectively with end users.
• Proficiency in Microsoft Windows and Microsoft 365 (Office) suite required.
• PowerShell or Python scripting experience is preferred but not required; familiarity with basic automation and endpoint management scripting is a plus.

Compensation Disclosure
The compensation for this role takes into account various factors, including work location, individual skill set, relevant experience, and other business needs. The estimated base salary range for this position is $60,000 - $80,000. Additionally, this position is eligible for an annual discretionary bonus.

Please note that this is the current estimate of the base salary range intended for this role at the time of posting. The base salary range may be adjusted in the future.

Benefits
Calamos offers a comprehensive benefits package, including health and welfare benefits (medical, dental, vision, flexible spending accounts, and employer-paid short and long-term disability), as well as retirement benefits (401(k) and profit sharing), paid time off, paid parental leave, and other wellness benefits.