Title: Associate, Specializations
Department/Unit: Specializations/Professional Affairs
FLSA Status: Full-time, Non-exempt
Location: This position is located onsite at the APTA headquarters in Alexandria, VA
About APTA
Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?
Then you want to work for APTA!
APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.
Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.
Summary
The Associate of Specializations supports APTA’s initial certification and PTA Advanced Proficiency Pathways programs through administrative, operational, and customer service tasks that contribute to member value and organizational success. Working under the direction of the Manager of Specializations, this role executes assigned activities with accuracy, efficiency, and professionalism to advance APTA’s mission and priorities.
Essential Functions
- Provides exceptional customer service to certification applicants, candidates, volunteers and other stakeholders by responding to inquiries via phone, email, and other communication channels in a timely, accurate, and professional manner.
- Provides administrative support for the implementation of work plans related to respective activities which align with organizational priorities and business strategy, including (but not limited to) processing and reviewing applications for the specialist certification program; specifically, overseeing the administrative processing, review, and assessment of certification applications and assists with the review and assessment of recertification and maintenance candidates;
- Prepares required compliance forms and documents including, when applicable and appropriate, handling refunds and accounts payable requests;
- Provides support of the operational, marketing and promotional efforts, including opportunities to advance and gain efficiencies;
- Supports the Specializations team in the implementation of the programs, priorities, and projects in partnership with the Association and staff colleagues;
- Prepares, in consultation with the Manager, data which supports and aligns with the APTA data strategy and volunteer nominations process;
- Engages in providing APTA members and board-certified specialists assistance as needed.
Staff Expectations
- Upholds and fosters APTA Staff Values
- Complies with all APTA policies and procedures
- Performs other duties as needed to foster achievement of the unit, department, team and association priorities
- High School Diploma required; some college preferred
- 2+ years of experience working in a non-profit or business setting
- Solid administrative skills
- Strong customer service skills, including professional phone etiquette
- Strong written and verbal communication skills
- Database experience
- Must be highly organized; experienced in handling a variety of projects with proven abilities in prioritizing deadlines and seeing projects to completion
- Excellent proofreading skills
- Must be detail-oriented
- Ability to work independently as well as on a team
- Excellent and effective communication skills – written and verbal
- Must be proficient in MS Office and web-based applications
- Experience with SurveyMonkey beneficial but not required
Travel Requirements
Up to 10% - National
Salary: $60,000.00 per year
How To Apply
Please send resume and cover letter, including salary requirements, when applying.
Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.
The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, ethnic or national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, sexual orientation, gender identity, disability, or military status or any other characteristic protected by law.
APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov.
Skills Required
- High School Diploma
- Some college
- 2+ years of experience in a non-profit or business setting
- Solid administrative skills
- Strong customer service skills, including professional phone etiquette
- Strong written and verbal communication skills
- Database experience
- Highly organized with ability to prioritize deadlines and complete projects
- Excellent proofreading skills
- Detail-oriented
- Ability to work independently and on a team
- Proficient in MS Office and web-based applications
- Experience with SurveyMonkey
What We Do
Aptahem AB (publ) is a biotechnology company engaged in the development of ribonucleic acid-based pharmaceuticals in Sweden.
