The Client Services, Specialist provides advice and services to retirement clients. Working independently under limited supervision, this job is responsible for reviewing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself. This includes related positions found within advisory firms, hedge funds, private equity firms, banks, insurance companies, real estate firms, and asset consultants.
Key Responsibilities and Duties
- Evaluates fund performance data and resolves administrative problems.
- Researches analytics data and follows up with other functional departments to answer ad-hoc retirement client queries on a wide variety of investment, operational, compliance and regulatory topics.
- Oversees the implementation of support strategies to best serve existing clients.
- Audits weekly, monthly and quarterly valuation reports delivered to clients.
- Authorizes that all individual trades and accounts have been reviewed and verified.
- Works closely on escalated cases to maintain solid relationships with retirement clients.
- Coaches and mentors the work of lower level retirement professionals.
- University (Degree) Preferred
- 3+ Years Required; 5+ Years Preferred
- Physical Requirements: Sedentary Work
Career Level
7IC
Job Description: The Senior Trust Operations Analyst contributes to the implementation and maintenance of operational controls for trust activities. Under minimal supervision, this job utilizes knowledge and understanding of trust laws and regulations with a focus on transactional reviews, account and asset reconciliations, record keeping and tax and portfolio accounting functions.
Key Responsibilities and Duties
- Reviews the set-up, implementation and administration of trusts and estates regarding their operational tasks and duties.
- Develops account and asset reconciliations and focuses on transactional reviews to ensure there is an overall alignment within the processes.
- Prepares tax procedures and recommends processes enhancements for high-net-worth clients with complicated and unique tax law changes at the federal and state levels.
- Interprets operational trust documents or agreements to ensure accurate reporting and compliance of organizational practices and procedures.
- Review operational controls, ensuring needs are met and fulfilled.
- Understands and reviews the input and maintenance of data in accounting systems and report generation, while coordinating the processing of dividends and disbursements.
- Identifies operational internal issues that could impact or affect reporting, recommends solutions to mitigate identified concerns and contributes to the resolution process.
Educational Requirements: Bachelor’s degree in finance, Accounting, Business, or related field.
Work Experience:
- 10-12 years of trust administration or fiduciary services experience
- Knowledge of trust taxation and accounting principles
- Proficiency in trust administration systems and advanced Excel
- Excellent analytical skills and attention to detail
Preferred
- Experience with trust administration platforms (SEI, Fiserv)
- Process improvement experience (Lean, Six Sigma)
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Company Overview
TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: [email protected]
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of TIAA Global Capabilities, click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
Skills Required
- At least 3 years of relevant work experience
- At least 5 years of relevant work experience
- 10–12 years of trust administration or fiduciary services experience
- Bachelor’s degree in finance, accounting, business, or a related field
- Knowledge of trust taxation and accounting principles
- Proficiency with trust administration systems and advanced Microsoft Excel
- Excellent analytical skills and attention to detail
- Experience with SEI or Fiserv trust administration platforms
- Process improvement experience using Lean or Six Sigma
TIAA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TIAA and has not been reviewed or approved by TIAA.
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Retirement Support — Age-based company retirement contributions of 5% to 12.5% plus a 100% match on the first 3% to the 401(k) and a $750 annual Retirement Healthcare Savings Plan match stand out. Company contributions typically vest after three years, with excess/equalization provisions for higher earners.
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Parental & Family Support — Sixteen weeks of fully paid parental leave and eight weeks of paid caregiver leave are paired with adoption/surrogacy assistance, backup child/elder care, Milk Stork, tutoring, and other caregiving supports. Many benefits begin at hire and are positioned as robust relative to peers.
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Healthcare Strength — Multiple medical plan options (including HSA), dental with 100% preventive coverage, two vision options, life and disability insurance, FSAs, and wellness incentives are detailed. Programs such as fertility support via Progyny and midlife care broaden the offering.
TIAA Insights
What We Do
Every worker deserves a secure retirement. For more than 100 years, weʼve delivered it for millions of people—and weʼre not done yet. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. And weʼre hiring. When you work at TIAA, youʼre making a difference in the lives of our clients. Weʼre always on the lookout for great people to become part of our coalition of champions and are committed to providing equal opportunity across all employment practices as we believe our employees have a right to a diverse and inclusive workplace. Join our team today in the fight to help more people to and through retirement.
Why Work With Us
TIAA provides financial security for millions and offers our employees opportunities to grow in a culture that embraces diversity, innovation, and high performance.
