When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
The Associate Site Payment Lead is an individual contributor in the Investigator Payments Office, focused on delivering across their assigned tasks and responsibilities for assigned studies. Responsible for coordinating with the team members and their activities across studies, liaising with the project teams to ensure the site payments are effectively managed; and is overall accountable for the managing tasks for assigned studies.
Working independently and reliably showing a level of ownership, and diligence to the collection, validation, and analysis of project related data. Expected to analyze operational information of various sources including the contractual agreements between the sponsor, participating institutions, and investigators. This may also include tasks to support setup and modifications within the investigator payment system for expenses aligned to budget templates.
Key Accountabilities
Accountable for Investigator Payment Office related queries on assigned studies and point of contact for project teams with guidance where required
Proactively and effectively solves customer problems and accepts responsibility for actions.
Work closely with Project Leadership, Global Site Contracts, eClinical Business Implementation, Global Clinical Operations, and other internal Investigator Payment Office team members to obtain additional information required to perform tasks, when applicable
Prepare and follow-up on audits/inspections
Proficient knowledge of clinical trial pricing/budgeting tools and how to reflect operational changes within the tools
Thorough knowledge of Parexel’s SOPs, Operational Guidelines and Work Instructions procedures
Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics, and expenses)
Understanding of the set-up and payment process; including ability to analyze basic agreements
Participate as a representative of the Investigator Payment team in study start-up meetings, including payment strategy meetings, to ensure initial funds setup requirements are documented for seamless payment processing
Collection of information from all teams/systems/tools wherever needed on a timely and proactive basis
Keeps internal and external team members aware of site payment status and issues
Accurately authorize study setups before starting payments
Resolve second line helpdesk issues for assigned portfolio
Assist in the preparation of project status reports as needed
Works with IFA and project team to ensure appropriate funding prior to administering payments
Proactively participates in Project Strategy Meetings (PSM), providing input to payment strategy planning for incoming studies
Compliance with the Investigator payment timelines as per the contractual terms
Resolve payment discrepancies to ensure accurate processing of payments
Provide payments reports for assigned projects to customers as requested
Skills:
Excellent interpersonal, verbal, and written communication skills
Ability to make decisions and advise other staff even in ambiguous situations
Strong customer focus, ability to interact professionally
Patient, Quality and Client focused approach to work
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
Expert in using MS Excel for spreadsheet analysis
Expert in using of MS Outlook, Teams, PowerPoint and Word
Analytical mind with strong attention to detail
Delivers standard/typical work deliverables without issues
Understands fundamentals of CRO industry and how Investigator Payments influence in the organization
Knowledge and Experience:
3+ years’ experience is preferred within a Clinical Research Organization; Business; Finance/ Accounting; or other comparable experience
Education:
Advanced to excellent English & French
Minimum Bachelor’s degree or equivalent degree
Top Skills
What We Do
Parexel is among the world’s largest clinical research organizations (CROs), providing the full range of Phase I to IV clinical development services to help life-saving treatments reach patients faster. Leveraging the breadth of our clinical, regulatory and therapeutic expertise, our team of more than 21,000 global professionals collaborates with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind, increasing access and participation to make clinical research a care option for anyone, anywhere. Our depth of industry knowledge and strong track record gained over the past 40 years is moving the industry forward and advancing clinical research in healthcare’s most complex areas, while our innovation ecosystem offers the best solutions to make every phase of the clinical trial process more efficient. With the people, insight and focus on operational excellence, we work With HeartTM every day to treat patients with dignity and continuously learn from their experiences, so every trial makes a difference. For more information, visit parexel.com.
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