Associate Site Operations Engineer

How You’ll Support Our Mission 

At ESO we are dedicated to improving community health and safety through innovative cloud-based SaaS solutions. 
 
We want to hire an Associate Site Operations Engineer to join our Site Reliability Engineering (SRE-Apps) team. In this role, you will be responsible for the daily operations and maintenance of our multiproduct cloud-based SaaS environment. You will report to the SRE Manager as part of our global SRE-Apps team. 

What You’ll Be Doing - The Day to Day: 

• The Site Operations Engineer role within the team is responsible for the daily tasks that maintain these systems as well as identifying and fixing app/data related problems in our production environment.  

• Common daily tasks include debugging, updating, and reprocessing healthcare submissions, retrieving customer data from different environments, writing SQL scripts, performing quality audits of customer data, and resolving or escalating customer-reported problems. 

• On-call support during off hours on a rotational basis. Comfortable working with PagerDuty and Alerting systems. 

• Excel at performing root cause analysis, documenting findings, resolving issues, and recommending permanent solutions to senior SRE members or dev teams. 

You can expect to:  

• Learn and work with exciting, modern, and emerging technologies.  

• Gain exposure to the architecture and design of a world class product suite. 

• Learn and work with exciting, modern, and emerging technologies.  

• Be welcomed by a supportive organization and team that will ensure that you are set up for success in your role. 

Who You Are - The Essentials  

• 2+ years in an operational/cloud role (Azure, AWS, GCP) 

• Experience with Linux and Docker 

• Experience with a programming language (Python or C# preferred) 

• SQL experience using SQL Server or related RDMS technology 

• Familiarity with JSON/XML data 

• Experience dealing with debugging large applications 

• Excellent organizational and communication skills 

Who You Are - The Desirables (It’s a plus if you have):   

• Knowledge of XSLT 1.0 and 2.0 

• Strong motivation to learn and work with new technologies. 

• Familiarity with ticketing systems (JIRA/Confluence) 

• Experience with scripting languages (Powershell preferred) 

• Experience with Observability, Alerting and Monitoring (Azure Insights, New Relic and PagerDuty) 

• Experience debugging software in a cloud environment especially Microsoft Azure IaaS/PaaS 

Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;

• Life insurance (4 x base salary) 
• Income protection insurance 
• A generous pension contribution 
• Private medical insurance including optical and dental 
• A health cash plan 
• Modern City Centre office and a flexible hybrid working policy  
• Annual health and wellness allowance + cycle-to-work scheme  
• Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay 
• Enhanced short and long-term sick pay 
• Great holiday entitlement which increases year on year until you reach 5 years of service! 

About ESO

ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 

Are you ready to Make a Difference? 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Data Privacy

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.