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The Role
Supports the Founder's Office through Social Purpose Organisation research, CRM and data management, project coordination, dashboard and reporting support, and process documentation. The role maintains accurate records, consolidates information, tracks project activities, prepares reports, coordinates stakeholders, and helps improve internal workflows, templates, and standard operating procedures.
Summary Generated by Built In
About ISDM
The Indian School of Development Management (ISDM) is a pioneering management school dedicated to strengthening leadership and management in social development work, producing the future CEOs and founders of impactful social purpose organisations. Since 2016, ISDM has worked across three strategic pillars: preparing talent, influencing practice, and building knowledge for Development Management.
With the rapid growth of India's economy and the rapid growth of development capital in the country, there is a huge opportunity to make a difference to over a billion people over the next couple of decades. However, this burgeoning development capital will need high-quality leadership and management talent to translate this possibility into real impact - talent that understands the complex nature of society and the complexities of driving social change, that can design interventions within these complexities, and that has the knowledge and skills to build and lead development organisations and translate their work into deep, sustained impact at scale.
Development Management needs to bring the head, heart, and hand together to engage with diverse communities, build on their agency, work with limited resources and divergent societal aspirations, and move towards a shared vision of a desirable society. India needs Development Management talent and capabilities across the Samaaj, Sarkaar, and Bazaar to translate this opportunity into reality on the ground, transforming the lives of over a billion people in the country, and eventually offering this discipline to countries across the Global South.
ISDM invites individuals who share its vision to join in creating a dynamic, catalytic ecosystem and positioning India as a thought leader in Development Management, ultimately enabling sustainable social impact at scale. Know more at www.isdm.org.in.
ISDM's initiatives encompass:
- Knowledge Creation: Establishing a Global Knowledge Hub to create, disseminate, and institutionalize contextual knowledge on building, leading, and managing social purpose organizations, networks, and platforms.
- Talent Nurturing: Offering the Post Graduate Program in Development Management (PGPDM) to attract and develop top-tier talent capable of addressing management challenges within the sector.
- Capacity Building: Providing Strategic Capacity Building programs to enhance individual and institutional capacities in development management, thereby fostering sustainable and scalable social impact.
ISDM has successfully completed its Proof of Concept Phase and is now set for expansion over the next five years. Key achievements include high placement rates for its PGPDM graduates and plans for increased batch sizes, a new campus, international partnerships, and accreditation. The institute is also conducting research and establishing Centers of Excellence in various areas of social impact. Additionally, it offers programs for professionals and resources for grassroots organizations. Know More at www.isdm.org.in.
ISDM invites individuals who share its vision to join in creating a dynamic, catalytic ecosystem and positioning India as a thought leader in Development Management, ultimately enabling sustainable social impact at scale.
About the Role
The Associate – Founder’s Office will work closely with senior stakeholders to support ongoing and new projects, research, data management, and process development. The role will involve researching Social Purpose Organisations (SPOs), maintaining and organising data for the SPO platform and CRM, supporting the development of dashboards, and coordinating activities across capacity-building projects.
The role is suited for someone who is organised, detail-oriented, and comfortable working across different tasks and teams. The individual will help bring structure to information, maintain relevant documentation, coordinate project-related activities, and support the development and streamlining of internal processes.
Key Responsibilities
1. SPO Research and Platform Support
- Conduct research on Social Purpose Organisations (SPOs) and gather relevant information to support the development of the SPO platform.
- Collect, organise, and update SPO-related data to maintain an accurate and structured database.
- Support the documentation and compilation of information required for the platform.
2. CRM and Data Management
- Assist in organising, updating, and maintaining data within the CRM.
- Support efforts to improve data quality, consistency, and accessibility.
- Maintain relevant records and trackers to ensure information is updated and easily accessible.
3. Project Coordination and Support
- Coordinate with senior stakeholders and relevant teams to support ongoing projects, particularly capacity-building initiatives.
- Assist with project-related documentation, follow-ups, meeting notes, and progress tracking.
- Help organise project information, track action items, and ensure timely follow-up on assigned tasks.
- Support the coordination of activities across different projects and stakeholders.
4. Data Consolidation and Dashboard Support
- Collect and consolidate data from different sources for reporting and dashboard development.
- Organise data in structured formats using tools such as Excel or Google Sheets.
- Coordinate with relevant stakeholders to collect missing information and keep data updated.
- Assist in preparing reports, summaries, and trackers to support project monitoring and review.
5. Process Documentation and Improvement
- Assist in documenting existing workflows and creating process documents, templates, and standard operating procedures (SOPs).
- Support the development and maintenance of trackers and systems for recurring activities.
- Identify gaps or challenges in existing processes and share suggestions for improving coordination and efficiency.
- Help ensure that processes and documentation are consistently maintained and accessible to relevant stakeholders.
Desired Skills and Competencies
- Strong research, data organisation, and documentation skills.
- Good working knowledge of MS Excel or Google Sheets.
- Familiarity with CRM systems and dashboard tools would be an advantage.
- Strong attention to detail and an ability to maintain accurate records.
- Good written and verbal communication skills.
- Ability to coordinate with multiple stakeholders and manage different tasks simultaneously.
- A structured, proactive, and solution-oriented approach to work.
- Willingness to learn, take ownership of assigned tasks, and work collaboratively with senior stakeholders and teams.
Preferred Background
- 2–3 years of experience in research, project coordination, operations, data management, or a related role.
- Exposure to the social development sector or Social Purpose Organisations (SPOs) would be an advantage.
- Experience working with databases, CRMs, reporting tools, or process documentation would be beneficial.
Remuneration for this role will be commensurate with qualifications & experience. To learn more about us and apply, check out isdm.org.in/careers.
ISDM is an equal-opportunity organization with a particular emphasis on affirmative action. The culture of the organization is one of professionalism while also one that greatly values relationships.
Skills Required
- 2-3 years of experience in research, project coordination, operations, data management, or a related role
- Strong research, data organization, and documentation skills
- Working knowledge of Microsoft Excel or Google Sheets
- Strong attention to detail and ability to maintain accurate records
- Good written and verbal communication skills
- Ability to coordinate with multiple stakeholders and manage multiple tasks simultaneously
- Structured, proactive, and solution-oriented approach
- Willingness to learn, take ownership, and work collaboratively
- Familiarity with CRM systems and dashboard tools
- Exposure to the social development sector or Social Purpose Organisations
- Experience with databases, CRMs, reporting tools, or process documentation
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The Company
What We Do
ISDM is an Indian management school and institutional home of Development Management. It prepares leaders for India’s development ecosystem through postgraduate education, research, strategic capacity-building, and knowledge creation. Its work integrates leadership, management, and social-change practice to strengthen social-purpose organisations and institutions, helping address complex social challenges and enable sustainable transformation at scale throughout India.
