Short Description:
Drive innovation and optimize products by collaborating with cross-functional teams to shape the future of our Salesforce platform.
Introductory Marketing Language:
Join us as a Product Associate and help transform the Salesforce platform for JP Morgan Personal Investing. You’ll have the opportunity to make a meaningful impact by leveraging your expertise in product development and optimization. We value your insights from user research and stakeholder feedback, empowering you to create innovative solutions and enhance existing offerings. As part of our collaborative team, you’ll play a key role in driving platform success and advancing your career in a dynamic environment.
Job Summary:
As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you will contribute to the team by applying your product development skills to deliver impactful solutions. You will collaborate closely with cross-functional teams, using user research and stakeholder feedback to fuel innovation and continuous improvement. Your role will help shape the future of our platform and support ongoing success for our internal customers. You will be empowered to own feature delivery and support broader Salesforce initiatives.
Job Responsibilities:
- Partner with the Product Manager to identify new product opportunities that address stakeholder needs through ongoing discovery
- Support the collection of user research and business process mapping to inform the strategic product roadmap and provide insight on valuable product features
- Own end-to-end delivery of features and contribute to key initiatives
- Consider and plan for upstream and downstream implications of new product features on the overall platform experience
- Write requirements, epics, and user stories to support product development
- Act as a scrum master to coordinate sprint activities for the delivery team
- Coordinate and participate in peer and business testing to ensure new solutions meet requirements and are ready for production rollout
- Support and train end-users to drive adoption and maximize platform capabilities
- Partner with cross-functional teams to assist with broader Salesforce initiatives and improvements
- Participate in release and change management activities, ensuring compliance with the firm’s risk, controls, and regulatory standards
- Analyze, track, and evaluate product metrics across the product development life cycle
- Configure complex reports and dashboards to enhance service operations
Required Qualifications, Capabilities, and Skills:
- Experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Exposure to operational management and change readiness work streams
- Developing knowledge of data analytics and data literacy
- Previous experience with the Salesforce platform, ideally as an Administrator or Consultant, including reporting and dashboards, standard data model and object relationships, security model, sales and service cloud capabilities
Preferred Qualifications, Capabilities, and Skills:
- Salesforce Administrator certification
- Excellent understanding of standard Salesforce object relationships, including unique ones such as Person Accounts, Activities, Opportunities
- Excellent understanding of the standard Salesforce sharing model, including role hierarchy, sharing rules, and permission sets
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience with product lifecycle activities, including discovery and requirements definition
- Exposure to operational management and change readiness workstreams
- Developing knowledge of data analytics and data literacy
- Previous Salesforce platform experience, ideally as an Administrator or Consultant, including reporting and dashboards, standard data model and object relationships, security model, and Sales and Service Cloud capabilities
- Salesforce Administrator certification
- Excellent understanding of standard Salesforce object relationships, including Person Accounts, Activities, and Opportunities
- Excellent understanding of the Salesforce sharing model, including role hierarchy, sharing rules, and permission sets
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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