As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
A Career at HARMAN Lifestyle
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.
Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel
Unite your passion for audio innovation with high-tech product development
Create pitch-perfect, cutting-edge technology that elevates the listening experience
About the Role
As an Order Management Analyst, you will help to develop, execute, and monitor Order Management activities for the Central America and Caribbean Accounts. Your work primarily includes Complete order processing, order tracking, and any international trade operations required to deliver orders B2B/B2C. Additional responsibilities include (but are not limited to) project development, process flow improvement, informational analysis, and critical thinking to communicate with multiple teams and grow the business.
What You Will Do
- OTC (order to cash) order processing.
- Price maintenance in orders
- Provide ETA’s and order-related info to customers
- Provide Territory Managers with Sales order Confirmation and feedback status.
- Follow through with Freight Forwarder/Client Coordination
- Send documentation to customers to solve claim issues.
- Communication with the internal Supply Chain to provide updated information to customers.
- Maintaining business systems to ensure accuracy and reliability.
- Develop new tools for order process improvement.
- Use internal IT systems (Example: Dealer Portal) to process and track customer sales orders.
- KPI for the position: fill rate, orders on time, Claims / RMA management, and Cancelation Orders Rate
What You Need to Be Successful
- Experience: 1 - 3 years of experience in Supply Chain, Operations, Order Management
- English: (Intermediate), written, conversational, and reading
- At a minimum, a bachelor’s degree in international commerce, administration, engineering, or another related field
- Proficient in Microsoft Office suite, specifically Excel (pivot tables, basic formulas for information analysis)
- Strong written and verbal communication skills in English and Spanish
- Detail oriented
- Strong organizational skills
- Ability to Learn and Develop Skills
Bonus Points if You Have
- Experience working with CA and Caribe retail distributors.
- Experience in SAP, Power BI, and business intelligence tools.
- Integrity.
- Innovation.
- Inclusion.
- Teamwork & Respect.
- Excellence.
- Leadership.
- Change Orientation.
- Collaboration.
- Judgment.
- Result Driven.
What Makes You Eligible
- Successfully complete a background investigation and drug screen as a condition of employment
- This position requires the use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN’s sole discretion, no more than four (4) active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years.
What We Offer
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- “Be Brilliant” employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
.
#LI/DP2
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- 1-3 years of experience in Supply Chain, Operations, or Order Management
- Intermediate English (written, conversational, reading)
- Bachelor's degree in international commerce, administration, engineering, or related field
- Proficient in Microsoft Office, specifically Excel (pivot tables, basic formulas)
- Strong written and verbal communication skills in English and Spanish
- Detail oriented
- Strong organizational skills
- Ability to learn and develop skills
- Successfully complete a background investigation and drug screen
- Use of HARMAN or customer-owned vehicle and clean driving record (limits on moving violation points; no DUI references in last 10 years)
- Experience working with Central America and Caribbean retail distributors
- Experience with SAP
- Experience with Power BI
- Experience with business intelligence tools
- Demonstrated integrity, teamwork, inclusion, innovation, leadership, and result-driven mindset
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
-
Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
-
Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
