Associate, Regional Travel (AMEA) - Mandarin Speaking

Company Description

PUBLICIS RE:SOURCES is an established and dynamic Shared Services Organization that provides Finance, Accounting, Payroll and IT Services to companies within the Publicis Groupe. Publicis Groupe, based in France, is the third largest communication group worldwide. The Groupe owns three of the top global advertising networks: Leo Burnett, Saatchi & Saatchi and Publicis. With PUBLICIS RE:SOURCES, you will have the opportunities to work with these interesting and creative media and advertising agencies and chart your career path with us. To support our expanding service offering, we are seeking candidates who are ambitious, high caliber and dynamic to join our team.

Job Description

The Regional Travel Co-ordinator will be the main point of contact for all travel related queries and will be responsible for providing a high level of customer service, managing implementations, policies and reporting.

The key accountabilities for this role are, but not limited to:

Operational management of the Groupe Travel & Card Programme in across AMEA, ensuring:

Card programme is set up and managed within Publicis Groupe guidelines to the levels directed by the Groupe Travel Manager and AMEA Travel Manager.

Internal approvals for all new Cards are managed within Publicis Groupe guidelines

Amex application processes are followed for all new card set up, changes to cards and accounts and termination of all cards.

Aligning the BTA payment process with accounts payable teams

Annual audit of cardholder employee status

Ensuring hierarchy for all markets is correct for global suppliers, including checks on raw data

Review with Regional and Groupe Travel Manager strategies to reduce any recurring themes relating to bad debt and put in place measures to reduce this with agency CFOs.

Monthly/quarterly/annual reporting requirements of the programme are completed on time and within Publicis Groupe guidelines including monthly delinquency and travel reports, and annual CSR reports

Ad hoc reporting as requested by agencies or the Regional Travel or Groupe Travel Manager

Communication, both written and oral in Mandarin & English, is of a high standard with employees, internal stakeholders and supplier Account Managers demonstrating Excellence through Partnership at all time

Preparation and implementation of all communications to agency cardholders and travellers, CFOs and others as appropriate or directed by Regional or Groupe Travel Manager.

Filing of all programme documentation, including internal applications, guidelines etc are filed in a secure and identifiable manner.

Assistance with implementations of new agencies into Groupe Travel and Card programme (including assistance with regards to BTAs for AMEX Travel implementations).

Acting as 2nd level approver for out of policy travel bookings:

· Bookings made locally which breach the Groupe’s travel policy

· Reviewing situations where more than the required number of travelers are on the same flight

· Managing local travel contracts

Qualifications

Experience/Qualifications/Certifications

· Corporate travel experience is desirable

Skills (including technology)

· Time Management

· Attention to detail

· High standards of process management and customer service

· Mandarin speaking ability to serve clients from CHN, HK, TW

Attributes/behaviours

· Team Player

· Excellent written and oral communciaton