Primary Duties and Responsibilities:
- Maintenance of a territory caseworker assignment;
- Ongoing maintenance of the assigned projects;
- Monitoring:
- Protocol adherence;
- Documentation in case files (electronic and hard files);
- Database use and accuracy of information collected;
- Phone calls for accuracy of content and telephone etiquette;
- Participation in client consultations and working sessions in collaboration with the manager or in the manager's absence;
- Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;
- With the manager, participate in the hiring and training process of new staff;
- Identification of needs for modification of program database, protocols and current processes;
- Daily and on-going client project communications;
- Assistance and back up to the manager;
- Client reporting;
- Responsible to report all Adverse Events to the assigned units/departments;
- The Associate Program Manager will also be assigned other duties and tasks as required from time to time.
What your background should look like
Experience and Educational Requirements:
- Post-secondary education or equivalent in a related discipline;
- Minimum of 3 years' experience in the healthcare, pharmaceutical or biotechnology industry (or similar);
- RN/RPN license an asset;
- Bilingualism (French/English) is an asset;
- Project management experience is an asset.
Minimum Skills, Knowledge and Ability Requirements:
- Advanced knowledge of pharmaceutical distribution industry
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Strong communication, both internally and externally as well as interpersonal and leadership skills;
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines and multitask
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Ability to work independently and in a team environment;
- Adaptability to change and to learn new skills as required;
- Excellent presentation skills
- Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint);
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
Schedule
Full time
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
What the Team is Saying
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What We Do
Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46,000+ global team members, we have the opportunity to make a positive impact on healthcare in communities everywhere.
Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact.
No matter what your role is here, the work we do together has meaning. When you join our team, you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally, so we can achieve more together at the center of health.
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