Associate - Program Management, College Operations

About IIDE

IIDE is India’s most trusted digital marketing school, offering Digital Business government-recognized programs across online, offline, and postgraduate formats. We work closely with colleges to deliver industry-aligned education that prepares students for real-world careers.

About the Role

The Associate - College Operations & Student Success represents IIDE at partner colleges and is responsible for day-to-day academic coordination, student support, and program execution. The role involves close collaboration with faculty, college stakeholders, and students to ensure smooth academic delivery and a positive student experience across the program lifecycle. This is a hands-on execution role ideal for someone who enjoys coordination, communication, and working closely with students.

• Represent IIDE on-ground at designated partner colleges and manage day-to-day coordination with faculty, academic teams, trainers, and college authorities.
  

• Ensure timely setup and uninterrupted operation of classrooms, LMS, Zoom sessions, Wi-Fi, and academic tools, in compliance with academic standards.
  

• Serve as the primary point of contact for academic and program-related student and college queries, achieving a 24-hour TAT for resolution.
  

• Monitor, maintain, and report on batch attendance performance, assignment and project submissions, internal and external examination completion, and fee collection status.
  

• Identify at-risk students and proactively intervene to reduce drop-off risks and improve retention, satisfaction, and overall student experience.
  

• Ensure a 100% response rate across Subject Evaluation, CSAT, and NPS feedback forms.
  

• Identify operational or academic issues and escalate to internal teams with proper documentation until resolution.
  

• Ensure accuracy and timely reporting of academic, engagement, and fee-related data.
  

• Coordinate and support day-to-day relationships with college stakeholders and partner institutions.
  

• Coordinate admissions and program delivery in collaboration with partner colleges.
  

• Support onboarding of new partner colleges, including academic and operational alignment.
  

• Execute on-ground seminars, workshops, demos, and short-term programs at partner institutions.
  

• During the peak admissions cycle (March–July), counsel inbound and walk-in prospects.
  

• Support lead qualification, follow-ups, confirmed enrollments, and enrollment documentation.
  

• Maintain accurate admissions data and CRM records.
  

Note: Admissions responsibilities apply only during the peak admissions cycle and do not constitute a year-round sales role.

• Execute year-on-year placement planning and placement-oriented session scheduling for assigned batches across the program lifecycle.
  

• Support students with resume building, interview readiness, recruiter coordination, and interview-related communication
  

• 1–3 years of experience in academic operations, student success, or coordination roles
  

• MBA / PGDM graduates or final-year students (any specialization) can apply.
  

• Comfortable in execution-driven, on-ground roles
  

• Strong communication, coordination, and follow-up skills
  

• Proficient with Google Workspace and basic reporting tools
  

• Based in Mumbai