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Leading provider of Autonomous Finance Solutions
The Role
Manage multiple complex enterprise client projects from planning through completion, coordinating global consulting, product, sales, and operations teams. Build executive stakeholder relationships, guide order-to-cash solution discussions, manage scope, risks, escalations, budgets, timelines, and change requests, and facilitate client training and testing. The role also supports implementation methodology improvements and requires significant travel to client sites.
Summary Generated by Built In
Job Summary:
The Associate Program Director role is an integral part of the Consulting team by playing a key role by building effective client relationships and managing multiple complex Enterprise projects to completion. This role requires up to 50% travel to client sites.
Your Day-to-Day:- Build strong relationships with external stakeholders (Executive, Business and IT teams of clients) and internal stakeholders (Product, Sales, Operations, Consulting, Management) to be in control of desired business outcomes
- Achieve strategic trusted-adviser level relationships with clients to create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all
- Understand the details of business processes and solutions related to order to cash to have effective conversation with external clients and provide guidance to internal teams
- Manage internal project delivery team for timely completion of project, including activities such as developing project plans, estimations, defining scope, change management, negotiations, etc.
- Build rapport as a true business partner by leveraging assertiveness and emotional intelligence to work positively with peers and executives to complete client needs
- Manage client expectations, risks and project issues. Triage client escalation while working with internal teams.
- Anticipate and mitigate changes in scope, ensuring that project is delivered on-time and on-budget
- Conduct and implement a balanced scope and change request process
- Collaborate with a global client-services team consisting of Consultants, Solution Delivery Managers, and Project Managers on a daily basis to meet the client’s needs
- Work closely with our global product management team
- Help to build and improve the implementation, training methodologies and the tools needed future implementations
- Manage deliverables to achieve project and client goals; will be assigned 5-10 projects at any time
- Be eager to learn and keep up to date on HighRadius products, capabilities, and new features
- Travel on-site to teach the client how to use our SaaS system and facilitate testing (up to 20% travel)
- Education: Bachelor’s degree in Engineering, Computer Science, Mathematics, or similar quantitative fields.
- Experience: 6-10+ years in software, consulting, professional services, or delivery management.
- Domain Knowledge: Strong understanding of Order-to-Cash (OTC) processes (Cash Apps, Collections, Deductions) and general financial concepts.
- Tech Stack: Hands-on experience with major ERPs (SAP, Oracle Cloud, NetSuite, Workday) or SaaS/PaaS financial modules.
- Core Skills: Proven ability in requirements gathering, business analysis, solution design, and presentation/facilitation.
- Soft Skills: Excellent verbal/written communication, ability to negotiate and influence, and experience managing complex stakeholder matrices.
- Execution: Ability to manage multiple projects simultaneously, anticipate risks, and adapt to changing schedules.
- Performance-based accelerators and variable pay
- Competitive benefits, 401k matching plan, and wellness resources
- Opportunity to earn stock options for top-performers
- Paid parental leave
- Paid company & flex holidays
- Travel
- ZINGy environment: quarterly events, team outings, and MORE!
Skills Required
- Bachelor's degree in Engineering, Computer Science, Mathematics, or a similar quantitative field
- 6-10+ years of experience in software, consulting, professional services, or delivery management
- Strong understanding of Order-to-Cash processes, including Cash Applications, Collections, and Deductions
- Understanding of general financial concepts
- Hands-on experience with major ERP systems such as SAP, Oracle Cloud, NetSuite, or Workday, or SaaS/PaaS financial modules
- Experience with requirements gathering, business analysis, solution design, and presentation or facilitation
- Excellent verbal and written communication skills
- Ability to negotiate and influence stakeholders
- Experience managing complex stakeholder matrices
- Ability to manage multiple projects simultaneously, anticipate risks, and adapt to changing schedules
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The Company
What We Do
HighRadius leverages AI to help enterprise businesses across different industries automate financial processes like accounts receivable, treasury, and accounting, allowing them to operate more efficiently. By using our Autonomous Finance Platform, companies can reduce manual work, speed up payment collection, and improve overall finance operations, allowing our customers to focus on growth rather than being bogged down by paperwork and manual processes.
Why Work With Us
We don’t just lead the market, we help define it. HighRadians use their curiosity, grit, and humility to take on new challenges and solve big problems for some of the worlds largest companies. Not only that, career growth and cool perks are the byproducts of running a successful business.
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