Associate Product Manager

Company Overview: 

Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.

Vision: Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission: PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values:

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic – By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary:

At PatientNow, our product team solves meaningful problems for customers and the business through the delivery of elegant, next-generation solutions that fuel practice growth and elevate the clinical experience. By leading with curiosity, using data to guide decisions, and embracing innovation, we create experiences that are smart, effective, and impactful for our users every day.

As an Associate Product Manager, you will play a critical supporting role in bringing product ideas to life through collaboration, analysis, and execution. This is a growth-oriented role designed for individuals eager to learn how to build and scale great products in a fast-paced SaaS environment. You will partner closely with Product Managers, Engineering, Design, and cross-functional teams to deliver high-impact features that drive customer value and business outcomes.

Essential Duties and Responsibilities:

• Support the definition of product requirements, user stories, and acceptance criteria to guide development
• Collaborate with engineering and design teams to ensure smooth planning, execution, and delivery of product features
• Participate in customer discovery efforts, including interviews, research, and feedback analysis to understand user needs and pain points
• Track and analyze product adoption, usage, and performance metrics to inform product decisions and improvements
• Assist in sprint planning, backlog grooming, and QA testing cycles to ensure high-quality releases
• Document product decisions, workflows, and release notes for internal and customer-facing stakeholders
• Partner cross-functionally with Sales, Marketing, Support, and Customer Success to gather insights and ensure alignment
• Contribute to product roadmap discussions by bringing forward insights, data, and customer feedback
• Learn and apply product development frameworks, best practices, and PatientNow product standards
• Foster a culture of collaboration, continuous improvement, and customer empath

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience:

• 0–2 years of experience in product management, business analysis, UX, or a related technical field (internships welcome)
• Familiarity with or strong interest in agile product development and cross-functional collaboration
• Strong written and verbal communication skills with the ability to translate ideas into clear documentation
• Analytical mindset with comfort working with data to generate insights and inform decisions
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Eagerness to learn from senior product leaders and grow within a product management career path
• Passion for technology and improving user experiences, particularly in SaaS or B2B environments
• Familiarity with tools such as Jira, Confluence, Figma, or product analytics platforms preferred
• Exposure to healthcare technology, EMR systems, or practice management workflows is a plus

Why You’ll Thrive Here:

In this role, you’ll get to: 

• Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market;
• Collaborate with a talented, curious team that values experimentation, learning, and customer empathy;
• Be empowered to lead with autonomy while supported by strong leadership and product discipline; and
• Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Note: PatientNow jobs are listed on our careers page patientnow.com/careers and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com, @recura.ai or [email protected]