The Role
Support execution and operational management of CAI's digital product portfolio: drive roadmap delivery, coordinate cross-functional teams, manage regional requests, support marketing/sales enablement, training, and delivery tracking.
Summary Generated by Built In
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CAI is a 100% employee-owned professional services company established in 1996 that has grown year over year to nearly 850 people worldwide. For mission critical and FDA-regulated industries that need to deliver high-stakes solutions, we provide commissioning, qualification, validation, start-up, project management, and consulting services focused on operational readiness and performance excellence.
Our approach is simple because our Purpose informs everything we do:
We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.
At CAI, we are committed to living our Foundational Principles, both professionally and personally:
- We act with integrity
- We serve each other
- We serve society
- We work for our future
As owners, our shared success drives our team-first approach. We put clients’ interests first, never stop until it's right, and do whatever it takes to get there.
CAI agents work with cutting-edge technologies in advanced medicine and regulated facilities. You will have opportunities to engage with leading experts, participate in hands-on certifications, and make a direct impact by helping bring life-saving therapies to market. Our collaborative, values-driven culture ensures delivery of excellence across all services.
Job Summary:
The Associate Product Manager is an individual contributor role supporting the execution and operational management of CAI’s digital product portfolio. This role the digital product team and is responsible for driving roadmap execution, coordinating cross-functional deliverables, and ensuring alignment between regional stakeholders and the digital product team.
The Associate Product Manager serves as a project lead for roadmap initiatives, manages product-related requests from CAI regions as internal “accounts,” and supports marketing, sales enablement, and delivery tracking activities. This role requires a highly motivated, self-directed professional capable of independently managing priorities while informally leading small project teams and working groups.
Key Responsibilities:
1. Roadmap Execution & Project Management
- Manage tasks and activities associated with digital product roadmap initiatives.
- Break down roadmap epics into actionable tasks, track timelines and dependencies, and manage delivery progress.
- Coordinate cross-functional contributors including development, marketing, sales, and operations.
- Identify risks, escalate issues appropriately, and drive resolution.
- Ensure deliverables meet defined scope, timeline, and quality expectations.
2. Regional Account Management
- Manage CAI regions as an internal account.
- Manage intake, prioritization, and tracking of regional requirements, requests, and support needs.
- Coordinate resources to deliver solutions, ensuring alignment with overall product strategy and roadmap priorities.
- Maintain transparency with regional leaders regarding status, trade-offs, and timelines.
- Stakeholder Engagement & Requirements Management
- Participate in stakeholder meetings to gather requirements, define business needs, and document outcomes.
- Facilitate requirements gathering sessions and contribute to solution design discussions.
- Develop process maps, user workflows, and functional documentation as needed.
- Manage meeting actions, decisions, and follow-ups to ensure accountability and execution.
3. Marketing and Sales Enablement Support
- Manage execution of marketing deliverables associated with product launches and updates.
- Develop and maintain marketing collateral, product one-pagers, pitch decks, and sales support content.
- Support go-to-market activities in coordination with product and commercial leadership.
- Assist in creating value messaging aligned with regional and market needs.
4. Training and Enablement
- Support development and ongoing updates of user training materials and sales enablement resources for the digital portfolio.
- Coordinate training sessions and ensure materials reflect current product capabilities.
- Collect feedback from users and sales teams to continuously improve enablement materials.
- Maintain Knowledge Management libraries as part of the Digital Community of Practice
5. Commercial and Delivery Tracking
- Track digital product opportunities, proposals, and active delivery projects.
- Maintain reporting dashboards and summary metrics for leadership visibility.
- Support pipeline management and ensure alignment between product availability and sales commitments.
Qualifications:
Required:
- Bachelor’s degree in Business, Engineering, Life Sciences, Information Systems, or related field.
- 3–5 years of experience in product operations, project management, account management, customer support or related discipline.
- Demonstrated ability to independently manage multiple concurrent initiatives.
- Experience coordinating cross-functional teams without formal authority.
- Strong organizational and follow-through skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office tools, Sharepoint, Teams
Preferred:
Project Management (Agile or Waterfall)
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We are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all – our employees, our customers, and the broader society.
This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO).
Top Skills
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The Company
What We Do
Fundamentally we exist for one reason: To be the trusted solution for our clients as they strive to build a better working world and improve the human experience.
We are 800+ global experts that bring top-tier expertise to every stage of a project, from creating comprehensive, detailed project plans to eliminating that last punch list item and beyond, into rigorous asset management, reliability, and sustainability activities. We are your choice regardless of your location.
Philosophically and practically, we believe that quality, cost, and schedule can be mutually reinforcing – trade-offs are not necessary. Short-changing the focus on quality usually means problems down the road – problems that can cost money and delay the schedule. But if quality is built in from the start, then both project delivery and operational efficiency can be achieved with a much higher degree of assurance.
When your project requires planned, managed, and documented high quality to exacting global standards. When you need high-performance teams on mission-critical projects. When your project is complex, high-visibility, and carries significant risk. We can help you meet a higher standard.
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