HONK Technologies

Associate Product Manager

Reposted 22 Days Ago

Hiring Remotely in USA

Remote

80K-100K Annually

Entry level

Information Technology • Consulting

The Role

As an Associate Product Manager, you will field product requests, develop business cases, own feature delivery, and build relationships across teams to enhance the HONK platform.

Summary Generated by Built In

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

As an Associate Product Manager, you'll work at the intersection of operations and technology to transform how enterprise clients experience HONK's platform. This role is perfect for a sharp, analytical mind who thrives on solving complex operational puzzles through software. You'll synthesize requests from across the company, including Network Operations, Client Success, and Sales, then translate them into strategic product improvements that create lasting value.

Working closely with Product Leadership, you'll learn to build and own roadmaps while developing deep expertise in marketplace dynamics and enterprise software. We're looking for someone who gets energy from talking to people and understanding their real problems, not just building features.

What you’ll do

Field and prioritize product requests from internal teams, identifying patterns that point to larger strategic opportunities
Build relationships across the company by sitting with ops teams, joining client calls, and understanding the human side of every feature request
Build business cases using quantitative analysis to determine which improvements drive the most value across cost, efficiency, and customer experience
Own feature delivery from requirements through launch, coordinating with Engineering and Operations to ship improvements that actually get adopted
Develop expertise in HONK's marketplace mechanics and enterprise client needs, becoming the go-to person for how our platform creates value
Create and maintain roadmaps that balance quick wins with strategic initiatives, learning to say no as often as you say yes
Leverage modern AI tools and automation to accelerate research, analysis, and documentation

What you’ll bring

Exceptional analytical and quantitative skills. You can build financial models, run unit economics, and make data-driven arguments
Natural curiosity about people and their problems. You'd rather have a conversation than read a requirements doc
Hunger to learn complex systems quickly and translate that understanding into clear, actionable plans
Strong business acumen from consulting, finance, business school, or early-stage startup experience
Natural ability to see both the forest and the trees, understanding how small improvements ladder up to strategic outcomes
Comfort with ambiguity and competing priorities while maintaining momentum on multiple initiatives
Familiarity with modern AI tools (Claude, ChatGPT, Cursor) to amplify your productivity

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

Top Skills

Ai Tools

Financial Modeling Software

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The Company

HQ: Los Angeles, California

125 Employees

What We Do

HONK, a flexible on-demand mobility platform, helps top insurers, fleets, automotive OEMs, and used-car retailers deliver modern, digital roadside customer experiences and meet scalable same-day vehicle transport demands.

HONK delivers results for your business:
HONK’s transparent platform, expansive nationwide partner network of over 75,000 service vehicles, and fully managed contact center delivers results:
> 50% reduction in service wait times
> Double digit increases in NPS and Customer Satisfaction scores
> 100-200% increases in automation and STP(straight through processing)
> Saving hundreds of thousands in operational costs for clients

With HONK, businesses increase efficiencies through advanced digital tools, customizable integrations, and HONK’s high-performing service provider network to build brand-defining retention and loyalty engines.

HONK's digital-first, modular approach is designed to optimize:
> Roadside assistance programs
> Auto claims processing
> Accident scene management
> Fleet maintenance
> Vehicle logistics and transport

Through a data-first approach, we collect and dissect real-time, granular metrics to continuously build innovative products that solve operational inefficiencies, promote brand loyalty and improve customer retention for our clients.

Headquartered in Los Angeles, CA. HONK has helped millions of customers get back on the road safely since 2014.

––––> For more information on how HONK can help your business, visit www.honkforhelp.com/industry-solutions
––––> For information on becoming a HONK Service Provider Partner, visit www.joinhonk.com.
––––> For motorists who need immediate roadside assistance, visit www.honkforhelp.com.